Summary of Role

The Administration Officer is an entry-level position within AIDA’s Programs and Outcomes Portfolio, providing administrative support to the Programs Coordinator. This role is responsible for assisting with the delivery of programs, member services, and engagement activities. The Administration Officer will help ensure that AIDA’s programs and services are delivered efficiently and effectively, supporting the Programs Coordinator and contributing to the overall success of the portfolio.

Key Responsibilities

The following key duties are intended to describe the general nature and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required.

• Assist with administrative tasks related to member services, including processing membership applications and updating member records.
• Provide support for member engagement activities, such as coordinating logistics for networking events, workshops, and meetings.
• Maintain accurate records and assist with data entry, document management, and filing systems to support efficient program operations.
• Support the Programs Coordinator in preparing reports, presentations, and other documentation as needed.
• Help monitor budgets, track expenses, and process invoices in line with AIDA’s financial procedures.
• Support the coordination of meetings, including scheduling, preparing agendas, and taking minutes.
• Assist with managing AIDA’s Client Relationship Management (CRM) system, including data entry, updating records, and generating basic reports to support member engagement and program delivery.
• Provide general administrative support as directed, including responding to inquiries, preparing correspondence, and handling confidential information appropriately.
• Support the maintenance of culturally appropriate practices and provide assistance to Aboriginal and Torres Strait Islander members.
• Communicate effectively with diverse members and stakeholders, ensuring a culturally safe and respectful approach.

Essential skills

• Demonstrated commitment to culturally safety and an understanding of current and historical issues affecting Aboriginal and Torres Strait Islander Peoples.
• A sound understanding of current and historical issues affecting Aboriginal and Torres Strait Islander Peoples.
• Strong organisational and time management skills, with the ability to handle multiple tasks and meet deadlines.
• Excellent attention to detail and accuracy in data entry and record-keeping.
• Good written and verbal communication skills, with the ability to work collaboratively within a team environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and an aptitude for learning new software and systems.

Desirable skills

• Experience in an administrative role within a not-for-profit or membership-based organisation.
• Knowledge or experience with CRM systems.
• Familiarity with the health sector, particularly Aboriginal and Torres Strait Islander health or cultural contexts.

Personal Attributes

• Culturally aware and respectful, with an inclusive approach to working with diverse groups.
• Calm and organised, able to adapt to changing priorities and maintain focus in a dynamic environment.
• Demonstrates high standards of personal integrity and discretion when handling sensitive information.
• Proactive, with a willingness to learn and contribute to the continuous improvement of programs and processes.
• Flexible and adaptive team player with a commitment to AIDA’s vision and values.

What we offer

• A flexible working environment, you can work from home.
• A competitive salary
• Salary packaging
• 15% superannuation (4.5% higher than the Superannuation Guarantee rate)
• 20 days annual leave in addition to complimentary leave during Christmas/New year shutdown period which is not taken out of leave entitlements
• Ongoing training and development opportunities
• The opportunity to join a forward-thinking not-for-profit with a desirable workplace culture where you will be a valued team member.

Australian Indigenous Doctors' Association is undergoing rapid expansion and there are multiple vacancies being advertised currently.

Please see our other listings for information on other opportunities to work with us, or visit our website: https://aida.org.au/about/careers/