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Client Relations and Intake Officer

Lifestart Co-operative Ltd

About Lifestart

Lifestart is a not for profit organisation providing quality specialised supports to children and young people living with disability or developmental delay and their families/carers. We are passionate about and committed to our vision, that all children and young people are able to participate inclusively and meaningfully in their community.

We are looking for a dynamic and motivated person, capable of working in a fast past environment and with strong experience in a similar role ie: within Disability or Human Services sector.

This is a Permanent full-time position based at Sydney Olympic Park.

The Role

The Client Relations and Intake Officer is the first point of contact for people who require information about Lifestart’s services. In this pivotal role you will engage with families and other stakeholders by telephone and email to provide up to date advice and collect information to enable accurate data entry into relevant systems.

You will be agile and flexible with a proven record of working in a customer relation and/or intake role. You are able to work autonomously as well as part of a growing team. Key to this role will be your ability to prioritise tasks and work efficiently to deliver a high quality, transparent and consistent customer experience.

Experience and Skills

  • Relevant qualifications in customer relations, engagement or equivalent knowledge and experience.
  • Relevant and demonstrated experience in a client intake role or similar.
  • Demonstrates excellent organisational skills, including the ability to effectively prioritise and execute tasks.
  • Highly developed time management and planning skills, with excellent attention to detail.
  • Demonstrates excellent written and spoken communication skills and interpersonal skills.
  • Ability to interpret information and use data / evidence to inform decision making
  • Excellent conflict resolution skills and able to work as part of a team.
  • Proven ability to provide timely and appropriate communication to internal and external stakeholders.
  • Ability to input data in an accurate/efficient and timely manner
  • Sound computer skills in database management, Excel, MS Office suite and the Internet.
  • Working knowledge / experience in the disability sector.
  • Current Working with Children Check or willingness to obtain if successful.
  • Successful pre-employment checks.

Understanding of the National Disability Insurance Scheme (NDIS) and the ECEI Approach is highly desirable.

Our Culture and Benefits

As a leading disability organisation, Lifestart places high value on the contributions and commitments made by our team members. We offer you a rewarding career, providing a supportive management structure, access to professional development and flexible work practices. You will receive an attractive salary package with unique benefits including a range of salary sacrifice options to enhance your take home pay and generous leave entitlements.

For further information regarding working with us or to view the position statement please visit www.lifestart.org.au or contact our Recruitment Team on (02) 9364 0132.

How to apply

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