About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless, refugees and asylum seekers.  

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

Due to internal career progression within the organisation, we are now looking for an Aged Care Program Manager based in Canberra for a 12 Month Full Time Contract period until July 2022.

You will partner with an existing Program Manager to oversee and manage client service functions to ensure smooth operations, compliance, and a high quality of care of clients. You will also be providing subject matter expertise and professional leadership to the Client Services Teams.

We are looking for someone who will model a flexible and creative approach that is person-centred, enabling and supporting choice whilst also balancing evolving business needs. Our ideal candidate will have strong experience within the Aged Care industry with a high level of understanding of the Commonwealth Home Support Program (CHSP).

Key Responsibilities

• Manage programs to ensure compliance with legislation and contractual requirements whilst also ensuring a consistent standard of quality is delivered through a person-centred approach
• Ensure delivery of program services are in accordance with budgets and business plans
• Develop, lead, motivate and manage Aged Care Client Services teams
• Model appropriate conflict resolution, communication, and positive behaviour management skills, point of escalation and adjudication where relevant for client and direct staff feedback
• Communicate and act in ways that are consistent with Life Without Barriers values: Responsive, Imaginative, Courageous, Respectful and Relationships

Benefits

• Meaningful work opportunity at one of Australia's leading Social Purpose Organisations
• Salary Packaging Benefits and Car Leasing options through Maxxia
• Monthly Rostered Day Off (RDO)
• Specialised role where you can further develop your unique skillset and understanding of Aged Care Programs with support from a nurturing and inclusive senior leadership team

Skills & Experience

• An unrestricted Australian Driver’s Licence
• Relevant qualifications in Human Services, Aged Care, or related discipline
• Demonstrated experience of working in a leadership/management role within the Aged Care industry
• Demonstrated knowledge of person-centred thinking, the principles of CHSP, HCP or VHC
• Demonstrated ability to contribute to strategic thinking, achieve results and communicate with influence
• Ability to support organisation-wide initiatives that support LWB’s Purpose and Values

Successful candidates will be required to clear relevant state-based probity checks including National Criminal History Record Check and the ACT Working With Vulnerable People Card.

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Brooke Niass at [email protected] using the subject line: Aged Care Program Manager - Canberra enquiry via EthicalJobs.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview. 

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)