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Information Management Officer - Flexible Location

Life Without Barriers (National)

About the Organisation

Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.  

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply

About the role

This is a permanent full-time role, location flexible anywhere in Australia.  You will be a part of the National Practice Assurance team supporting and enabling Client Services.  You will support systems and processes related to safeguarding and quality management, including, management of data sources, reporting and analysis and contribution to continuous improvement as part of a Quality Management System.

Key Responsibilities

  • Provide support for Client Services staff to access systems, create records and access data
  • Contribute to the design and implementation of corporate information systems
  • Develop and maintain local information systems, national database data input, analysis and reporting, compiling information from existing systems, Client Services and other sources
  • Generate statutory reports to the National Disability Insurance Scheme Quality and Safeguards Commission and other regulatory bodies
  • Generate routine and ad hoc data reports
  • Use data to identify and report systemic issues that relate to quality and compliance
  • Assist in the creation and monitoring of quality and compliance performance indicators
  • Arrange and participate in the placement of documents and files onto the intranet and other systems

 Skills & Experience

  • Demonstrated experience in the development and use of data systems
  • Demonstrated experience in managing competing priorities and delivering high quality outcomes within agreed timeframes
  • Demonstrated experience working with a range of systems and databases e.g., MS Access, CRM
  • Well-developed analytical and problem solving skills
  • Strong verbal and written communication skills
  • The ability to work collaboratively with internal and external stakeholders including peers, employees, external organisations, funding bodies and government agencies
  • Proficient ability in the use of the Microsoft Office suite of programs, specifically Excel
  • Ability to maintain confidentiality

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).


  • Opportunity to work for one of Australia's largest social purpose organisations
  • Permanent full time role – location flexible
  • Monthly rostered days off and salary packaging benefits

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au using the subject line: Information Management Officer - Flexible Location enquiry via EthicalJobs. 

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 or hold a valid medical exemption certificate.  You will be required to provide evidence of your vaccination status during the recruitment process.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)

How to apply

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