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Program Coordinator - Aged Care - Townsville

Life Without Barriers (National)

Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Our Aged and Community Care program in Townsville is currently looking for an experienced and motivated Program Coordinator to lead a team of Support Workers. This position is being offered on a permanent full-time basis; office hours are 8:30am - 5:00pm Monday to Friday. In additional to an attractive remuneration package, the successful incumbent for this position will also be offered a monthly RDO.

To be successful in this position and dependent upon the arrangements for individual clients you may also work directly with clients from time to time as part of the role as well as participating in on call responsibilities on a rotating basis.

Key Responsibilities

  • Coordinate, develop and lead the Aged and Community Care Program
  • Manage, maintain and adjust client rosters, experience in the TRACCS data system would be an advantage
  • Work closely with the Program Coordinator and Program Manager, to ensure a consistent standard of quality practice
  • Complete reports and other administration duties as required
  • Provide supervision to your team/s, facilitate Team Meetings on a regular basis, facilitate and arrange required training
  • Develop and maintain functional and supportive relationships with clients in order to promote positive outcomes
  • Develop and maintain relationships with all stakeholders, including clients’ families and Guardians
  • Manage communication with key stakeholders, internally and externally
  • Manage, mentor and supervise Program Assistants

Skills & Experience

Ideally, you will have proven Aged Care experience with providing services to clients with Home Care Packages, Commonwealth Home Support Program, Queensland Community Care Services and Veteran’s Home Care.  

  • Tertiary qualifications in the disability or aged care field and/or relevant experience
  • Demonstrated experience in the Aged Care or health related fields with significant coordination experience
  • Demonstrated experience of working in a leadership/management role in a human services organisation
  • Demonstrated ability to work with individuals, families and/or groups from a strength-based culturally appropriate perspective
  • Ability to develop and maintain positive relationships with a broad range of internal and external stakeholders
  • Sound project management experience including strategic analytical thinking, planning and delivering
  • High level communication, influencing, liaison and negotiation skills and established problem solving and conflict management skills
  • A current unrestricted Driver Licence
  • Demonstrated capacity to work in a fast-paced environment dealing with complex and challenging situations
  • Valid Yellow Card / NDIS Workers Check or willingness to obtain one at your own cost
  • Valid Working with Children's Check or willingness to obtain one at your own cost

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).


  • Opportunity to work for one of Australia's largest social purpose organisations
  • Attractive Remuneration Package with excellent tax benefits
  • Fantastic career opportunities
  • Monthly RDO

How to Apply

Include your resume and covering letter in one document, click ‘Apply Now’ and follow the prompts.

For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au using the subject line: Program Coordinator - Aged Care - Townsville enquiry via EthicalJobs.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement (https://bit.ly/2GzZGWA)

How to apply

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