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Reportable Incident Support Officer - Flexible Location

Life Without Barriers (National)

About the Organisation

Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.  

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Reporting to the Reportable Incidents Lead you will assess and triage client incidents within i-Sight, determine if events meet the threshold of a reportable incident, manage and submit notifications to the NDIS Quality Safeguards Commission (NDISC) to ensure compliance in line with national legislation as well as LWB policies and procedures.

The position plays a key role in the coordination of the reportable incident process.  This is a permanent full time position, location is flexible.

Key Responsibilities

  • Support Client Services and other key internal stakeholders to complete incident reporting with a strong focus on compliance, quality and meeting legislated timeframes
  • Assess and review the collection of information to determine if the incident is reportable to external statutory and regulatory bodies
  • Work with Client Services to gather the information for the initial and follow up reports to the NDSIC
  • Coordinate the referral of reportable incidents to NRAIT and P&C for investigation
  • Respond to incoming enquiries and emails in a sensitive, professional, and timely manner
  • Undertake critical assessment of client event risk factors to inform guidance, process steps and escalation pathways
  • Facilitate formal training and educational sessions with LWB staff in relation to reportable incident(s), risk management and the NDISC
  • Complete data input into the NDISC portal, compiling information from existing systems, client services, and other sources
  • Provide end-to-end oversight of, and assistance with, coordination of the event

Skills & Experience

  • A qualification in a related discipline or other relevant experience / qualifications
  • Working knowledge of relevant safeguarding legislation, framework, policies and procedures
  • Demonstrated experience in the use of data systems
  • Demonstrated experience in a similar role that requires a calm, clear and measured approach to handling calls and queries of a highly sensitive nature
  • Demonstrated experience writing well-articulated reports and correspondence that involves a high-level of risk assessment and analytical skills
  • Demonstrated experience in managing competing priorities and delivering high quality outcomes within agreed timeframes in a fast-paced environment
  • Excellent written and verbal communication and interpersonal skills
  • Proficient ability in the use of the Microsoft Office suite of programs, specifically Excel

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).


  • Permanent full time position, location is flexible
  • Salary packaging and monthly RDO
  • Work with skilled professionals to enhance the lives of the people we support

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au using the subject line: Reportable Incident Support Officer - Flexible Location enquiry via EthicalJobs.

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 or hold a valid medical exemption certificate.  You will be required to provide evidence of your vaccination status during the recruitment process.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)

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