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Team Leader - Mental Health - Ngatti House - Fremantle

Life Without Barriers (National)

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.  If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Ngatti House is a residential program based in Fremantle providing community-based homeless youth services to young people between 17 and 22 years of age, who show signs and symptoms of mental illness while homeless or at risk of homelessness. As the service Team Leader you manage a diverse team of support workers providing psycho-social support services which focus on client - determination, empowerment, hope and belief that recovery from a mental illness is possible.

It is a requirement for this role to be part of the On-Call rotating roster. This is a full time, Monday to Friday role which requires flexibility to attend house handover’s at 7:30am. The role comes with a laptop, mobile phone and tool of trade vehicle.

Key Responsibilities

  • Coordination and management of the daily operations of Ngatti
  • Provide services in accordance with funding agency standards and agreements
  • Development and maintenance of positive relationships with all stakeholders, including families
  • Implement high quality care plans or Individual Plans and ensure individuals are assigned a Team Leader as per LWB policy
  • As required, coordinate and/or oversee rostering and timesheet requirements according to individual support needs of individuals and service funding
  • Ensure the team complies with relevant legislation and Life Without Barriers policies 
  • Provide supervision and support to direct reports
  • Build a positive team environment through the demonstration of good communication and interpersonal skills and appropriate peer support.
  • Model appropriate conflict resolution, communication and positive behaviour management skills.

Skills & Experience

  • Diploma in relevant Social & Community Services qualification or working towards
  • Demonstrated experience with complex mental health
  • Strong coordination, leadership and peer support skills
  • Ability to think creatively and use initiative, to work independently and as part of a multidisciplinary team
  • Strong written and computer skills for the creation of plans, programs, reports, correspondence and other documents
  • Established problem solving and conflict management skills
  • High level communication, influencing, liaison and negotiation skills

Mandatory COVID-19 vaccinations may be required for this position, in accordance with relevant Public Health Orders across all States and Territories. In these circumstances, evidence of vaccination will be required prior to an offer of employment.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).


  • Work in a challenging and rewarding role
  • Monthly Rostered Day Off 
  • Career progression opportunities

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au using the subject line: Team Leader Mental Health - Ngatti House - Fremantle enquiry via EthicalJobs.

How to apply

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