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Receptionist & Administration Support

Lighthouse Foundation
  • Full-time permanent position (Part-time negotiable)
  • Work within a supportive, multi-disciplinary team
  • Richmond Head Office, with flexible work practices available

Who are we?

The Lighthouse Foundation provides homes and therapeutic care programs to children and young people impacted by long-term neglect, abuse, and homelessness. Our focus is to create caring communities where kids can feel safe, form meaningful relationships, and begin to heal from traumatic experiences. For the past 30 years, our proven Model of Care has successfully transformed the lives of over 1,000 young people using a range of evidence-based strategies. We now educate and support Foster Carers in the same way so that they too can take care of some of Australia’s most vulnerable children.

How will I help?

Lighthouse is seeking a Reception & Administration Assistant who will be based at the Youth Resource & Administration Centre in Richmond from which all care services, fundraising and administration functions operate. Reception is often the first point of contact for Lighthouse’s internal and external contacts. Therefore, the incumbent needs to represent the organisation’s values and create a welcoming and supportive introduction to Lighthouse Foundation for young people and key stakeholders alike.

The Reception & Administration Support position also plays a central and integral role within the organisation by providing administrative support across all areas, including Care Services, Fundraising and Marketing, and Corporate Services.

What’s in it for me?

Working for the Lighthouse Foundation means working for a growing organisation that cares about the community, and the issues which face young people today.

As Receptionist & Administration Support, you will be part of a dynamic team that is central to ensuring current and new services are available for young people who would otherwise be homeless.

What do I need to be successful?

First and foremost, interpersonal skills are a must, with a level of maturity and understanding needed when working with those who use our services.

From a professional standpoint, you will require;

Qualifications and Licences:

  • Current driver’s licence
  • Valid first aid certificate (or willingness to obtain one)
  • Criminal Records check
  • Current Working with Children check

Critical Skills should include:

  • Demonstrated experience in a Reception or Front Office role
  • Highly organised and able to manage priories and workload in a busy environment
  • Excellent interpersonal and written communication skills
  • High level skills in Microsoft 365, including Teams
  • Ability to engage and communicate with young people, staff and key stakeholders either in person as they come into the Youth Resource Centre and over the phone
  • Ability to stay calm and rational in volatile situations
  • Knowledge of the special needs of children and young people who have experienced complex trauma
  • Commitment to and understanding of the vision and work of Lighthouse Foundation
  • Ability to identify and maintain appropriate levels of privacy and confidentiality


We welcome your application and ask that you please review the attached position description, provide your Resume and Application letter, broadly addressing the critical skills highlighted.

To submit your application, click Apply Now.

A position description is attached.

Lighthouse celebrates diversity and affirm the right of access, equity, and equality for every young person, staff member and volunteer in the Lighthouse Community. Our organisation is inclusive of all sexual orientations and gender identities. We also practice from a position of cultural safety and awareness, across diverse languages, religions, and cultures. we respect, respond and continue to learn about the unique needs of Aboriginal and Torres Strait Islander young people.

Lighthouse Foundation is a Child Safe Organisation, we are committed to a thoughtful and protective environment that supports our babies, children and young people to feel safe and respected, and to build their capacity to feel deeply cared for and important to other human beings.

This position is considered authorised work and subject to mandatory Covid-19 vaccination and safety requirements. You will be asked about your vaccination or exemption status and any accompanying evidence should your application proceed.

Apply Now

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