Are you looking to achieve a purposeful, engaging, and meaningful career in a not-for-profit sector and make a difference?

• Where everyone works together to be a part of the solution!
• Where professional development is supported and encouraged
• Where work/life balance and flexibility are embraced and valued

About Us

Living My Way is a trusted Member based not for profit organisation with 30 years of supporting people with disabilities to live independently with choice and control. We are committed to delivering exceptional service standards and outcomes for our Members.

This exciting role!

The Service Planning Coordinator- Customer Service role forms part of our Operations team which is the heart of our organisation. This role will be pivotal in leading our customer service across all our services at our newly established Seven Hills Satellite Office!

As a Service Planning Coordinator, you will ensure Member matters are addressed, triaged and resolved in a timely manner to enable Member outcomes. This includes meeting and understanding their support needs and practices, as well as ensuring all documentation, communication and administrative requirements meet the needs of our Members and Living My Way standards. You will also form part of our on-call team.

The role involves demonstrating and communicating Living My Way's values to foster inclusion, choice and control in all aspects of our services.

From day one, you'll be encouraged to be yourself and supported to perform at your best! Individual uniqueness is respected and integrates diverse perspectives.

Your Skills and Experience

• Experience in NDIS planning or a planning background within another industry.
• An understanding of NDIS, NDIA and DSOA processes and provider requirements.
• A customer/member focused attitude that is conducive to supporting the delivery of member outcomes.
• Sound written and verbal communication skills.
• Intermediate analytical and report writing skills.
• Well-developed computer literacy skills in MS Office.
• Networking and stakeholder management skills.
• Commitment to customer service and exceeding customer satisfaction.
• Compliance Checks (NDIS and WWCC).
• Permanent Work Rights
• Hold a valid licence to drive a motor vehicle.

Discover some of the BENEFITS of working with us:

1. Hybrid Work Arrangement - work remotely up to 50%.
2. Above Award Wages.
3. Flexible span of hours
4. Rostered Day Off Program (RDO).
5. Purchased Leave Option.
6. Annual Leave Loading.
7. Attractive Not-for-Profit Salary Packaging Arrangement.
8. Free Parking at Menai and Seven Hills Office.
9. Empowering Employment for People with Disabilities.
10. Commitment to Diversity and Inclusion.
11. Learning and Development.

Join Living My Way today and experience a workplace that values your well-being, growth, and contributions. Together, we'll make a positive impact on the lives of our members while nurturing your professional journey.

How to Apply

We are looking for compassionate people who share our values and purpose, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which detail how your key skills aligned to the success of the role.

For further information, please contact Sandra De Jesus on 02 8525 4000 or email [email protected], using the subject line: Service Planning Coordinator enquiry via EthicalJobs.