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Community Engagement Manager

Mable

Having recently been recognised in Deloitte’s Fast 50 2020 Awards (#9) and winning the Australian Growth Company Award 2020, this is an awesome opportunity to join a thriving scale up whose profit for purpose mission is transforming the aged care and disability support sectors. We're on a mission to improve peoples' lives by making access to community support affordable, flexible and easy.

Founded in 2014, Mable is a safeguarded online marketplace where Australians can find and engage the support they need. We make it possible for people who are ageing or living with a disability to connect with care and support on their terms.

As a Community Engagement Manager, you will report to the State Manager of the community and Chief Marketing Officer.

The purpose of the role is to help develop and drive our disability and aged support business strategy to ensure that Mable is the pre-eminent solution for consumers who want to decide when, where and what support services are provided to them.

As Community Engagement Manager you will use your exceptional networking and communication skills to promote Mable among consumers, families, workers, advocacy groups and industry, delivering our mission of enabling great support outcomes.

You will also be required to present at conferences, meetings and events to help deliver our vision and shape our narrative around person-centred outcomes and capacity building for individuals.

Key responsibilities:

  • Work with the State Manager to develop and implement the strategic priorities for your market which will directly feed into the national Community Engagement Strategy and overarching business strategy for Mable.

  • Support the rapid scaling and expansion of your region to meet the consumer needs and demands of the NDIS rollout in your state.

  • Use your local regional and industry knowledge to develop successful strategies for engaging with consumers and existing industry players to grow the number of consumers and support workers using our platform.

  • Build effective external relationships with a range of organisations to help drive our B2B strategy.

  • Offer regular customer workshops and engagement

  • Remain abreast of relevant Government regulation and changes in your state in Disability and Aged care sector

  • Build relationships with key regulators and influencers in your state.

  • Ensure the day to day business conducted is compliant with current policies and procedures and in compliance with relevant legislative requirements across Aged and Disability sectors

  • Oversee and approve contract negotiations with the major partners and organisations in your state.

Requirements:

  • Relevant tertiary qualification or equivalent experience.

  • Sector experience across Disability, Aged or Healthcare.

  • Outstanding knowledge of the Disability and Aged sectors.

  • Excellent communication, stakeholder management and interpersonal skills

  • Strong strategic skills

  • Proficient in G suite/MS Office and CRM systems including Salesforce

  • Excellent written and verbal communication skills

  • Good decision making and problem-solving skills

  • Attention to detail, initiative and set high standards

  • Ability to think creatively to solve complex inquiries

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.

How to apply

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