About the McGrath Foundation:

The McGrath Foundation’s mission is to ensure that no one goes through breast cancer without the care of a breast care nurse. We raise money to fund McGrath Breast Care Nurses right across Australia and invest in their professional development to ensure people with breast cancer receive the highest standard of care.

Why the McGrath Foundation is a great place to work:

• Clear purpose: We provide free McGrath Breast Care Nurses to individuals and families affected by breast cancer across Australia.
• Flexible work: We embrace hybrid work models and offer flexibility in working from the office and from home.
• Diverse professionalism: We value and celebrate the diverse professional experiences of our team members.
• Strong brand: Despite being a small team, we have a trusted and well-known brand across Australia.
• Fun and camaraderie: We organise enjoyable activities and various social events throughout the year.
• Continuous professional development: Learning, questioning, and improving are integral to our culture.
• Generous leave options: We offer a range of generous leave options to support our team's wellbeing.
• Health and well-being support: Our team members have free access to Sonder, a pioneering health and well-being platform.

More about the role:

The role of the Supporter Care Officer is to provide an outstanding customer service to our supporters to strengthen and retain their engagement with us.

Key responsibilities will include (but not limited to):

• Handling all queries, requests and complaints from supporters across multiple communication channels.
• Contacting supporters to thank them for their gift, update their payment details as required or manage cancellations if requested.
• Ensuring data is kept up to date, accurate and secure within our CRM.
• Identifying opportunities to improve or streamline current processes where possible.
• Supporting with other fundraising activities, including regular giving and appeals.

This is a permanent full-time position, based in the Sydney CBD. Hybrid working arrangements are available, with the team working 2 days in the office and 3 days working from home.

Who we are looking for:

We’re looking for a warm, engaging and articulate individual with a mix of the following attributes:

• At least two years’ experience in customer service and administration preferably in a not-for-profit fundraising environment.
• Experience using a CRM database (Salesforce preferred).
• Strong written and verbal communication skills with great attention to detail.
• Exceptional organisational and time management skills.
• Ability to manage conflicting priorities and be a strong team player.

We value diversity!

The McGrath Foundation is an employer of equal opportunity and celebrates the diversity of our team. We encourage candidates of all backgrounds to participate in our recruitment processes.

If you have any further questions, please contact the People and Culture team on [email protected] using the subject line: Supporter Care Officer enquiry via EthicalJobs.

We will be reviewing and interviewing applications as they are received, so we encourage you to apply as soon as possible.