McAuley Community Services for Women's logo
More from this Employer
McAuley Community Services for Women's logo

After Hours Outreach Case Manager

McAuley Community Services for Women
  • SCHADS Award level 5
  • Generous salary packaging benefits resulting in tax savings
  • Regular supervision and management support including access to EAP

McAuley Community Services for Women, a ministry of the Institute of Sisters of Mercy of Australia and Papua New Guinea, is committed to creating a world that enables women and children to participate in society on their own terms through innovative services, advocacy and a caring community… so poverty and homelessness can be eradicated.

EFT: Part-Time – 28 hours a week.

Reports to: Team Leader, McAuley Care

Role Context:

McAuley Care is a crisis accommodation service open 24 hours a day, seven days a week, providing crisis and refuge accommodation to women and their children who are escaping family violence. Working in a team environment, responsible for providing a crisis response, case management, advocacy, accommodation and support services to women and their children who have experienced and are escaping family violence.

Role Purpose:

The Outreach Case Manager – Family Violence is required to:

  1. Provide individualised and family centred case management according to our Direct Practice Competency framework and program goals.
  2. Provide Case Management in an outreach capacity, including in our refuges.
  3. Conduct and review daily risk & safety assessments.
  4. Provide ongoing flexible outreach support to empower women and children to regain power and control of their lives, through accessing safe affordable housing.
  5. Work collaboratively with team members and external service providers to provide an integrated continuum of support and exit planning.

Essential Requirements

  1. An understanding of, and commitment to, the operations of McAuley Community Services for Women and its philosophy and core values.
  2. Demonstrated knowledge and application of a range of risk assessment, intervention and case management skills, preferably within the Family Violence sector.
  3. Demonstrated experience in communicating and networking with multiple service providers as appropriate to ensure the client’s needs are met.
  4. The ability to apply a flexible, non-judgmental and empowering approach to service delivery.
  5. The ability to manage service obligations including confidentiality, duty of care, mandatory reporting, other relevant legislation and professional conduct.
  6. Demonstrated background or training relevant to working with clients with complex needs, including family violence, alcohol, drugs, CALD and/or mental illness.
  7. Highly developed communication skills including:
    1. Maintaining client case files and reporting.
    2. Communicating effectively with people from diverse cultural backgrounds and with linguistic needs.
    3. Advocating on the behalf of others to a range of agencies and support services.
  8. Experience in shared casework or group work.
  9. Tertiary Qualification in Social Work /Social Science or related field.
  10. Valid Victorian drivers licence.

Preferred Requirements

  • Knowledge of the Family Violence Protection Act 2008 and the MARAM Framework and the ability to share this knowledge and model systems advocacy.
  • Experience in housing or court support.
  • Knowledge of some of the specific issues facing migrants, refugees, people in same sex relationships and specific needs of people with a disability who experience family violence.
  • Experience maintaining program data on a relevant computer based program such as SHIP.
  • Proficiency in Microsoft Office suite.


Week One: Day Shift from 8am - 4.30pm Thursday, Friday. Evening shifts from 4pm - 10pm Monday, Tuesday.

Week Two: Day Shift from 8am - 4pm Wednesday. Evening shifts from 4pm -10pm Sunday, Monday and Friday.

To be considered for this position, you must address each of the key selection criteria. The key selection criteria are outlined in the position description attached. If you have specific questions about the job please contact Kelly Edwards on 0417 410 432.

EEO exemption No. A209/2012

McAuley Community Services for Women were granted an EEO exemption No. A209/2012. This was to assist in attracting the most suitable candidates in our recruitment and selection process. This exemption is used to provide legal grounds for the organisation to accept applications from women only for specific positions in the organisation namely positions where the employee is required to work 1 on 1 with vulnerable women/children.

We seek a new Order from the Victorian Civil Administrative Tribunal in relation to a section 89 exemption from the provisions of the Equal Opportunity Act 2010. This will allow us to continue to legally seek applications from women only for identified positions in our recruitment and selection process.

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.