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Family Violence Case Manager - Outreach

McAuley Community Services for Women
  • Part-Time – 22.5 hours a week. Ongoing
  • Rosters: Wednesday, Thursday and Friday - from 8:30am -4:30pm

What We Offer

  • Hourly rate: Level 5 of the SCHADS Award
  • Generous salary packaging benefits resulting in tax savings
  • Excellent Professional Development opportunities including external training and workshops as well as McAuley all staff training
  • Regular supervision and management support including access to EAP

Reports to: Team Leader, McAuley Care

Role Context: McAuley Care is a crisis accommodation service open 24 hours a day, seven days a week, providing crisis and refuge accommodation to women and their children who are escaping family violence.

Working in a team environment, responsible for providing a crisis response, case management, advocacy, accommodation and support services to women and their children who have experienced and are escaping family violence.

The Outreach Case Manager – Family Violence is required to:

  1. Provide individualised and family centred case management according to our Direct Practice Competency framework and program goals.
  2. Provide Case Management in an outreach capacity, including in our refuges.
  3. Conduct and review daily risk & safety assessments.
  4. Provide ongoing flexible outreach support to empower women and children to regain power and control of their lives, through accessing safe affordable housing.
  5. Work collaboratively with team members and external service providers to provide an integrated continuum of support and exit planning.

Essential Requirements

  1. An understanding of, and commitment to, the operations of McAuley Community Services for Women and its philosophy and core values.
  2. Demonstrated knowledge and application of a range of risk assessment, intervention and case management skills, preferably within the Family Violence sector.
  3. Demonstrated experience in communicating and networking with multiple service providers as appropriate to ensure the client’s needs are met.
  4. The ability to apply a flexible, non-judgmental and empowering approach to service delivery.
  5. The ability to manage service obligations including confidentiality, duty of care, mandatory reporting, other relevant legislation and professional conduct.
  6. Demonstrated background or training relevant to working with clients with complex needs, including family violence, alcohol, drugs, CALD and/or mental illness.
  7. Highly developed communication skills including:
    1. Maintaining client case files and reporting.
    2. Communicating effectively with people from diverse cultural backgrounds and with linguistic needs.
    3. Advocating on the behalf of others to a range of agencies and support services.
  8. Experience in shared casework or group work.
  9. Tertiary Qualification in Social Work /Social Science or related field.
  10. Valid Victorian drivers licence.

Preferred Requirements

  • Knowledge of the Family Violence Protection Act 2008 and the MARAM Framework and the ability to share this knowledge and model systems advocacy.
  • Experience in housing or court support.
  • Knowledge of some of the specific issues facing migrants, refugees, people in same sex relationships and specific needs of people with a disability who experience family violence.
  • Experience maintaining program data on a relevant computer based program such as SHIP.
  • Proficiency in Microsoft Office suite.


  • This position is offered on a probationary period of 6 months
  • Regular supervision will be required and Annual Performance review will take place 12 months post commencement date.
  • This position description will be regularly updated in accordance with the developing needs of the organisation.
  • Occasional out of hours work may be required.
  • Current Victorian Driver’s Licence required.
  • Current National Police Check required
  • Current Working with Children’s Check required (Employee version).
  • All McAuley Community Services for Women’s employees are required to:
    • Comply with all McAuley Community Services for Women’s policies and procedures
    • Comply with all Occupational Health and Safety legislation and regulation
    • Comply with all other Commonwealth and State legislation relevant to the organisation
    • Uphold and enhance the reputation of McAuley Community Services for Women
    • Maintain the highest standards of integrity and behaviour in line with McAuley Community Services for Women’s Code of Conduct and undertake identified training and professional development activities/programs.
  • All McAuley Community Services for Women’s employees are required to:
    • Comply with all McAuley Community Services for Women’s policies and procedures

EEO exemption No. A209/2012

McAuley Community Services for Women were granted an EEO exemption No. A209/2012. This was to assist in attracting the most suitable candidates in our recruitment and selection process. This exemption is used to provide legal grounds for the organisation to accept applications from women only for specific positions in the organisation namely positions where the employee is required to work 1 on 1 with vulnerable women/children.

We seek a new Order from the Victorian Civil Administrative Tribunal in relation to a section 89 exemption from the provisions of the Equal Opportunity Act 2010. This will allow us to continue to legally seek applications from women only for identified positions in our recruitment and selection process.

A child-safe organisation

We are committed to the safety and wellbeing of all children supported by our services. Read more about how we work to ensure that the individuality and best interests of children are promoted and respected.

A position description is attached.

How to apply

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