Context

Multicultural Centre for Women’s Health (MCWH) is a national, community-based organisation which is led by and for women from migrant and refugee backgrounds. We advocate and educate to strengthen the health, wellbeing, safety and leadership of migrant and refugee women in Australia.

MCWH works together with migrant and refugee women, community organisations, health practitioners, employers, communities and governments to build and share knowledge, achieve equity and improve health and wellbeing for migrant and refugee women.

Position Objectives

MCWH’s vision is for migrant and refugee women to be free from all forms of discrimination, to have autonomy over their lives, and experience health equity, well-being and safety in society.

For this vision to be achieved, MCWH needs to be led and managed in a sustainable way.

The purpose of the role of Operations Manager is to manage the financial performance and daily operations at all levels in line with the MCWH strategic plan and annual plan, ensuring our organisation is running in a sustainable, impactful and efficient way.

Organisational Relationships

Internal

The Operations Manager is a member of the Senior Leadership Team and reports directly to Director of Operations

Direct Reports

Day to day direct supervision of the Finance Admin team and Program Admin Support team

External

Relevant federal, state and local government departments, funding bodies, financial and administrative stakeholders, community organisations and financial institutions

Key Responsibilities

Financial Management

• Manage overall financial reporting, budgeting, systems and processes
• Prepare and monitor the annual budget, quarterly forecast
• Prepare and monitor the monthly cash flow
• Develop budgets for tenders and submissions, provide monthly financial reports for managers and manage acquittal reports to funders
• Prepare monthly and quarterly assessments and forecasts of performance against budget and operational goals
• Prepare the monthly financial report with variance analysis and commentary
• Update the operations manual to efficiently administer payroll, the booking of programs and scheduled training
• Manage the processing of financial transactions using XERO
• Manage IAS/ BAS and Portable LSL, including year-end reporting
• Prepare and manage annual audit

Operational Management

• Manage overall operational functions and systems, including administration, IT, leases, contracts and purchases
• Improve operational systems, processes and policies to support better management reporting
• Manage a good program administration workflow and ensure necessary controls are up to date

Risk Management and Quality Assurance

• Ensure that the financial and operational management of the organisation is consistent with the Annual Plan and Policies and Procedures
• Manage Risk Management Policies and Procedures and monitor Workplace Safety and Health strategies
• Manage organisational Insurance Policies

Organisational and Team leadership

• Lead and manage direct reports
• Contribute to short and long term organisational planning and strategy as a member of the management team
• Work collaboratively with other managers contributing to the successful achievement of team results
• Represent MCWH externally as required
• Participate in planning, development and evaluation of the organisation
• Develop a regular work plan and participate in regular performance appraisal and professional development

Selection Criteria

Essential

Technical Requirements & Qualifications

• Relevant tertiary qualifications in financial management
• High level of knowledge and understanding of accounting, financial and risk management practices
• Minimum of 5 years of professional experience in a senior finance role, including staff management
• Experience in the oversight, development and implementation of administration, risk management, HR systems and information management policy and systems
• Confidence with relevant IT systems, including but not limited to XERO and Microsoft EXCEL

Skills & Attributes

• Excellent team management and team leadership skills
• Excellent communication and interpersonal skills
• Experience applying systems thinking and coaching your team to develop their systems thinking
• Extensive problem solving and analytical skills
• Confidence, ability and capacity to meet reporting deadlines
• Advanced general and report writing skills
• Readiness to role model MCWH values and expected behaviour
• Demonstrated ability to work collaboratively and autonomously within delegated authority

Highly Desirable

• Fluency in a relevant community language

Special Requirements

• Some evening or weekend work may be required from time to time
• MCWH operates according to a hybrid home/office working model

Salary & Conditions

• SCHADS Award level 7, pay point 1-3, depending on experience
• Salary packaging is available
• Additional leave entitlement:
  • 5 weeks annual leave for up to 5 years’ service and 6 weeks thereafter
  • 3 days ex-gratia leave between Christmas and New Years Day
  • Additional personal leave entitlements

Period of Appointment

This is a full time, two-year appointment.

How to apply for this position

In line with the exceptions outlined in the Equal Opportunity Act 2010. Section 28, MCWH actively seeks to employ women from migrant and refugee backgrounds.

MCWH uses the term “women” to be inclusive of both trans and cis women. MCWH welcomes applications from migrant and refugee trans, non-binary, and gender diverse peoples who many not identify as women and who experience gender inequality.