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Case Manager - Unaccompanied Humanitarian Minors

Multicultural Australia

About Multicultural Australia

Multicultural Australia is a leading Queensland multicultural organisation, providing settlement services for migrants, refugees and people seeking asylum. We aim to grow multicultural values across our State and to empower newly arrived Queenslanders from diverse cultural and language backgrounds through advocacy, community development and a range of client services.

About the role

Multicultural Australia is currently offering an opportunity for a Case Manager to work as part of our Unaccompanied Humanitarian Minors team. The role is full-time, fixed term for 6 months with potential for extension and is based in Brisbane.

Multicultural Australia’s UHM Program exists to promote wellbeing, independence, belonging and quality of life for unaccompanied humanitarian minors. We deliver culturally appropriate support to children and young people in a manner, which nurtures aspirations, promotes independent living skills, inspires active citizenship and supports connection with family, peers and communities. Strong, positive relationships are at the core of our work. These relationships, alongside a trauma-informed and child-centred framework allows for healing, growth and the development of independent living skills. Among other duties, the successful candidate will:

  • Delivery of culturally competent case management support and completion of comprehensive psychosocial needs assessments with young people and development and implementation of a case management plan which focuses on needs and aspirations;
  • Identification of mental health risk factors, ensuring appropriate referral of young people to specialised mental health supports; and provision of emotional support to young people in a culturally sensitive way with an understanding of acculturation and the continuing impact of past torture and trauma on young people;
  • Assist young people to develop meaningful social connections including links with members of their culture or origin or religious community, through the provision of cultural orientation and life skills development;
  • Provision of crisis intervention support when required to respond to immediate and urgent needs, following of appropriate documentation and escalation procedures as required and participation in the emergency on-call roster;
  • Deliver client focused advocacy and liaise with community and government agencies to establish pathways for appropriate service options for individual young people and work collaboratively with stakeholders;
  • Prepare and review case plans, record service delivery through case notes, complete reports and any other necessary documents within strict timeframes, as well as provide line management support to Residential Youth Support Workers and Volunteers as required;

What qualifications and skills do I need?

You will be comfortable working in a fast-paced environment and have effective communication and interpersonal skills. As well as having a confident and positive personality, you will possess:

  • Possession of tertiary qualifications in Social Work, Psychology Behavioural Sciences, Occupational Therapy, Human Services, or related discipline;
  • Proven psychosocial assessment and case management skills and the ability to design and implement culturally appropriate case coordination plans to enhance the settlement process within a team environment, as well as with housing providers and relevant government/community agencies and other external service providers;
  • Demonstrated knowledge and experience of the Unaccompanied Minors frameworks within a settlement context;
  • An excellent understanding and knowledge of issues, current practice and policies in relation to the support of asylum seekers and refugees as well children and young people living in out of home care arrangements and living in kinship care arrangements;
  • Demonstrated ability to work collaboratively in a team environment and availability to occasionally work outside normal business hours and across Multicultural Australia office locations as needed;
  • High level oral and written communications skills, including the ability to write case plans, complete reports and any other necessary documents within strict timeframes, including excellent computer proficiency, time management and organisational skills.

Successful candidate will be required to have a valid driver’s licence, police check and apply for a Working with Children Blue Card. It is a condition of employment with Multicultural Australia to fulfil all our current and future COVID-19 vaccination requirements.

Please peruse the position description on our website for full details about the role: https://www.multiculturalaustralia.org.au/current_vacancies

How do I apply?

If your next move aligns with this position, please apply directly using the "Apply Now" link! You will redirect to our internal recruitment system to register your interest and submit a covering letter along with your resume.

Please submit your application no later than the closing date. We encouraged you to submit your application as soon as possible as we might interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.

A position description is attached.

How to apply

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