About the role

As a Case Manager, you will be responsible for providing high quality case management services to clients who are homeless or in crisis situations, and providing intensive holistic support to help achieve housing stability and broader client directed goals.

This role is located in the Northern and Western Suburbs of Melbourne.

• Delivering high quality initial intake assessments, case management, and referrals.
• Planning, developing, implementing, and evaluating goal directed strategies and crisis interventions to meet the needs of clients presenting with multiple/complex needs, including risk assessments and safety plans.
• Assisting clients to access ongoing accommodation options, and other relevant specialist support services.
• Implementing case plan meetings, participating in service coordination, and identifying pathways out of the homelessness service system.
• Maintaining accurate files, case notes, and databases using relevant platforms and systems.

Skills and experience

• Qualifications in Social/Youth Work, or in a related discipline, and experience working in the Community Services sector.
• Good knowledge of community outreach support programs and interventions, and ability to actively, and assertively engage people with complex needs.
• Experienced working within a case management framework, and understanding of the homelessness service system, with knowledge of patterns, trends, and systemic issues.
• Knowledge and understanding of legislative and child safety requirements.
• Excellent communication, organisation and prioritisation, and problem solving skills.

Please refer to the position description for the full duties and key selection criteria.

How to Apply

For more information, including a position description, closing date and how to apply, please click “Apply Now” to be redirected to our website.

A position description is also attached.

For more details or assistance with application submission please email: [email protected] using the subject line: Case Manager - Homelessness to Homes enquiry via EthicalJobs.

Applicants will be required to undergo a pre-employment safety screening process as part of the MCM selection process. Appointments to MCM roles will be subject to the following safety screening checks (as applicable to the role): National (and International if applicable) Police Check (which includes Proof of Identity Check), Victorian Employee Working with Children Check, Qualification Verification Check, Employment History Check, NDIS Worker Screening Check, Right to Work in Australia and current and valid driver licence. All costs associated with safety checks (except National Police Check) will be at applicants’ expense. MCM employees are required to be fully vaccinated against COVID-19 consistent with the Victoria public health orders regarding COVID-19 Mandatory Vaccination Procedures and applicants will be required to present acceptable proof of their vaccination status as part of their application.

Our commitment to diversity

At HHA/MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.

Our commitment to safety

HHA/MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.