The Team Leader will work in consultation with their Operations Manager to develop and grow the NDIS service within their regions. This will involve the development of operational processes and guidelines to ensure quality service to participants. The Team Leader role will provide leadership, practice development and coaching sessions to service delivery staff to maintain key performance targets for the region. Manage staffing requirements of teams including recruitment, capacity assessments and caseload management. In addition, will establish and maintain strong working partnerships to support their team and other community partner organisations to deliver the best possible comprehensive service to participants.

About the role

• Full Time
• Permanent position
• Social, Community, Home Care and Disability Services Industry Award 2010 – Level 5 (Pay point is dependent on skills and experience)
• Not for Profit Salary packaging up to up to $15,900+ in tax free pay per FBT year for full time and part time positions

What you need to bring to the role:

To be successful in this role, it is essential that you are a true people person with the ability to interact and engage with people from diverse backgrounds. We are looking for people with a leadership and management background who are reliable and accountable for their actions. You will have a positive attitude and be willing to go the extra mile to ensure participants achieve their goals.

This role requires an individual who can adapt and flexibly respond to rapid change. This position will suit a result oriented and consultative individual, with strong initiative, a proactive approach, and the ability to work effectively within a fast-paced environment.

As this is an office-based role with some working from home flexibility, you will need to be comfortable working unsupervised, taking responsibility and acting in a calm caring manner no matter the situation. While your Operations Manager will be available to provide support and coaching along the way, your independence and confidence in day to day decision making will be important. Ideally you will have studied a Social Welfare qualification and have experience working with participants with mental health issues.

You will also:

• Experience in managing a high-performance team, in a changing environment

• Good understanding of the NDIS, the role of the NDIA and Support Coordination services
• Uses data to effectively manage business unit activity

• Good understanding of issues around mental health and recovery framework
• Excellent people skills and ability to build relationships
• Sound organisational and decision-making skills with the ability to respond and adapt to change

• Proven experience in solving complex problems and managing risks
• Self-motivated and independent thinker with the ability to take initiative
• Excellent verbal and written communication skills

• Hold a current police check (within the last 6 months)
• Current Working with Children Check (Blue Card) – required before commencement of work
• Must hold a current yellow card/be willing to apply for NDIS worker screening clearance
• Hold a current Australian driver’s licence and have a roadworthy vehicle insured to a minimum level covering third party property damage (comprehensive cover is recommended)

Why you should come work with us?

Backed by Neami National (one of Australia’s most respected service providers in the mental health sector) Me Well is a national Not-For-Profit organisation setup specifically to provide services under the National Disability Insurance Scheme (NDIS). Our vision is for full citizenship for all people living with a mental illness in Australian society. Our mission is to improve mental health and wellbeing in local communities.

Joining Me Well now means you will be working with us to shape how services will be delivered under the NDIS. This will be a challenging role but offers great opportunities for learning, development and career progression as the organisation rapidly expands over the next 12 months. As a Not-For-Profit you will be working for an organisation that values people from all walks of life with rich and varied skills from all sectors and professional backgrounds.

Me Well also offers generous salary packaging with up to $15,900 in tax free pay per FBT year. If you are passionate about making a real, tangible difference in people’s lives, Me Well is the place for you.

About the NDIS

The NDIS is a person centred, market driven, social insurance scheme established to provide support for people who have a permanent or likely to be permanent disability for the whole of their lives. Its intent is to give individuals:

• Empowerment to choose supports and services
• Holistic person-centred planning
• Tailored individual funding packages and portability

For a complete position overview, please refer to the Position Description.

To discuss this position, please contact:

Christopher Miller, Operations Manager, QLD – 0438 728 047

Applications close when successful candidate identified.

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.

Please no recruitment agencies.