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Family Engagement Worker - Cairns

Mind Australia
  • Work holistically with clients, families and carers to support recovery from mental ill heath
  • Permanent role | Part time 22 hours/week
  • Cairns Location

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 40 years.

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

About the role

The Mind Centres for health and wellbeing offer a targeted range of supports and services that aim to maximise client recovery outcomes. Our Mind Centres provide group education and learning, mentoring, education and vocational support, housing and linkage services, counselling, NDIS planning and access supports delivered through Mind Recovery College. The Centres operate in the context of local community with a focus on supporting people to achieve their better life goals.

We are seeking a motivated, passionate Family Engagement Worker for a permanent, part time (22 hours per week) opportunity in our Mind Centre in Cairns. You will ensure that the customer’s families and carers are welcomed, included and involved in the services as well as working collaboratively with customers and clinicians to provide information, support and meaningful referrals to external providers.

Key Responsibilities

  • Provide support to clients using recovery orientated and Family Inclusive frameworks.
  • Support clients by delivering high quality service and facilitating positive educational and social experiences.
  • Build rapport and develop trusted relationships with clients, families and carers.
  • Work as part of a multidisciplinary team offering specialised psychosocial support.
  • Collaborate with a range of services and the community to ensure a co-ordinated and integrated response to the client’s recovery goals.

What you’ll bring

  • Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
  • Expertise in working with people with mental health issues who have complex needs and experience interacting with families and carers.
  • Demonstrated understanding of the Community Services sector and ability to build strong relationships with agencies, clinical providers and key stakeholders.
  • Ability to work both autonomously and as part of a team incorporating effective planning, problem solving, advocacy and achieving quality outcomes.


  • Attractive Not For Profit Salary Packaging benefits.
  • Flexible work arrangements to suit your lifestyle!
  • Learning, development and career opportunities.


To obtain a position description and apply online click Apply Now - reference number 14356.

We welcome applications from Indigenous Australians, people with a lived experience of mental ill health and recovery, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds. The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Worker Screening Check.

How to apply

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