DETAILS SUMMARY

• Status Full time - 38 hours per week
• Reports to Relationships Team Lead
• Award Level 4, Social, Community, Home Care and Disability Services Industry Award 2010
• Location Minus18 Office, at the Victorian Pride Centre, 79-81 Fitzroy St, St Kilda VIC. This role may include working from home during COVID-19 and beyond.
• Salary $84,001 Salary Package (Non-PBI Equivalent) + Super - includes:
  • $74,179 Base Pay
  • Up to $7,384 in tax-savings via our offered charity salary packaging.
  • $2,438 allowances and benefits
  • + $7,417 Super (10%)
• Start Date February - March 2022

About The Role

As the Education Bookings Coordinator, you’ll be responsible for nurturing and growing our Workshops & Training program - building relationships with schools, community organisations and corporate workplaces to engage them in our LGBTQIA+ Education Packages.

1. Bookings Process - In your role, you will be responsible for nurturing incoming enquiries from schools and workplaces, supporting them to select the best package for their needs and then converting them into paid or subsidised engagements. This requires strong administrative capabilities, as well as a keen attention to detail to ensure the booking information is captured and communicated.
2. Relationships & Building Revenue - Building new relationships and applying for grants will also be a core component to this role, as funding and new relationships allow us to provide LGBTQIA+ Workshops and Training free of charge to those who need them most - especially schools in regional and rural areas.

You’ll work within the Relationships Team to bounce ideas off and support one another. You’ll also work with the Education Team Lead to clearly communicate booking details and ensure a smooth handover for delivery.

KEY RESPONSIBILITIES SUMMARY

For a full breakdown of responsibilities and KPIs, please review the PDF via the "apply now" button.

Bookings Process (50%)

• Nurture schools, community organisations and workplaces through every step of the booking process, and show them they are valued.
• Lead the administration of client bookings, including calendar invites, venue bookings, invoicing and travel arrangements to ensure a seamless handover of customer bookings.
• Share customer feedback with the Education Delivery Team to support the refinement of Workshop and Training packages.

Relationship Building and Revenue (40%)

• Meet set revenue targets, through the sale of Workshop and Training Packages.
• Identify and apply for grant applications to provide these packages free of charge for schools and community groups.
• Build relationships with schools and community groups - particularly those in regional and rural areas - to encourage sign ups to free workshops and training sessions.
• Develop new relationships by working with the Marketing team to assist with website copy, social media ads and brochures, and attending networking events where relevant.
• Lead the retention of existing relationships, gathering client feedback to create return customers.

Teamwork and Communication (10%)

• Work as a strong team player, provide support to other staff to drive our mission to champion LGBTQIA+ youth.
• Report regularly to the team on planning and outcomes.
• Provide support in other tasks, as directed.

Key Selection Criteria

The ideal candidate has:

1. Demonstrated qualifications and/or experience in business, marketing, sales, relationship building, target driven role or administrative customer service role.
2. Strong understanding of customer service or relationship building.
3. Strong experience working independently on administration functions
4. Strong lived experience and understanding of diverse identities within the LGBTQIA+ community (including but not limited to trans/gender diverse, and/or people of colour).
5. Demonstrated passion for Minus18’s mission to improve the lives of LGBTQIA+ youth and inspire social change.

APPLY NOW!

Click the Apply Now button to apply for this role by sending us the following:

1. A copy of your CV
2. A short pre-recorded video (max 5 min) introducing yourself, and briefly responding to the 5 key selection criteria - recorded on your phone is fine. Please ensure this is uploaded to a 3rd party service (such as Youtube, Dropbox, etc) and shared via URL, not as an attachment.

Early applications are highly encouraged.