• Permanent Full time – 35 hours per week
• Location: Coffs Harbour, NSW
• Salary: 67K plus super with additional salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

We are seeking a Client Service Officer to provide support services to our clients and stakeholders in their housing and access needs. You will need excellent customer service and admin skills and some prior experience working with vulnerable people in the community.

Your key responsibilities will be to:

• Handle general inquiries both over the phone and face to face and provide high quality customer service
• Undertake initial screening and assessment to determine client’s housing needs and eligibility for assistance
• Maintain and update a range of reports, client records are up to date and information meets MAH standards
• Supporting a variety of teams including tenancy and maintenance as required
• Develop working relationships with range of external and internal stakeholders and also with other Access and Demand service providers
• Actively support and encourage collaboration the Community Development team to achieve positive outcomes

Requirements for Success

• HOME/Pathways/Trim experience desirable
• Experience in MS office products
• Extensive customer service skills both face to face and over the phone with strong administration experience
• Must have knowledge of social housing or broader community services industry
• Excellent written and verbal communication skills 
• Ability to work in a fast paced and changing work environment both as a member of the team but also in their own
• Current Drivers’ Licence and WWCC are essential
• Senior First Aid Certificate or willingness to gain one
• Evidence of COVID-19 vaccination essential

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We’re committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a career with Mission Australia.

If you need support to submit your application, please email [email protected] using the subject line: Client Services Officer - Coffs Harbour enquiry via EthicalJobs.

 Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Generous discounts with health insurance and major retailers
• Free external, confidential counselling and access to chaplaincy support.

How to Apply

View the PD PD - Client Services Officer AD 2021.docx and click “Apply Now”. We will respond to your application. 

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you