• Permanent Full-time position (4 or 5 days pw)
• Location: ideally Sydney, hybrid work arrangement
• Great salary of $88,000 + Super + NFP Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

As our Supporter Relations Team Supervisor, you will lead a dedicated in-house team of Representatives who are the first point of contact for our supporters. You'll oversee rostering, workflow, reporting and ensure excellent service levels are maintained.

You will work closely with key internal stakeholders, being the central point of contact for the SR team. This is your chance to make a meaningful impact every day and contribute to transforming lives across Australia.

Your key responsibilities will be to:

• Supervise Supporter Relations activities, including prioritisation of tasks and people management, overseeing team rostering and ongoing training of staff.
• Oversee administration, processes and procedures relevant to the SR team - reporting directly to the Supporter Experience Manager.
• Build and maintain productive internal stakeholder relationships and successfully deliver supporter relations objectives
• Empower and support your team to achieve their KPIs and individual professional growth goals.
• Provide support for future technology projects including a CRM upgrade and telephony system.
• Provide an escalation point for complaints or queries.

​Requirements for Success:

• Experience managing a multi-channel customer service team, training and administration within a donor/supporter context.
• High level of computer literacy, including working knowledge of CRM databases, telephony systems and administrative processes.
• Advanced interpersonal skills with the ability to collaboratively deliver optimal outputs and maintain positive relationships.
• Experience working with a charity or NFP will be highly regarded.

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and have a clearance to work with children/vulnerable people.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] using the subject line: Supporter Relations Team Supervisor enquiry via EthicalJobs or visit our Careers page for additional contact details. Find out more about a career with Mission Australia.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How to Apply

Click Apply Now and send your application today! As a committed Circle Back Initiative employer, we will respond to your application.