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Tenancy Manager - Queanbeyan

Molonglo Support Services
  • 25 hours per week
  • Flexible family-friendly working arrangements

Molonglo Support Services in Queanbeyan has been responding to people experiencing difficulties due to homelessness and domestic and family violence for over 40 years. We are a not-for-profit company and charity with a vision for everyone living in a secure and safe environment.

The role

This is an exciting opportunity for a team player with strong customer relationship and administration skills. If you have experience as a property manager, or in the social or community housing sector, or in public housing tenancy and would like to work part-time (25 hours per week) come and join our small dynamic team.  

You will be managing a tenancy portfolio of 13 properties in Queanbeyan. In this technical role, you will be organised, good at problem-solving addressing day to day tenancy matters, and providing administrative functions that assist our clients to maintain their tenancies.  

A typical week

Provide client-focused tenancy management services for people who are experiencing social disadvantage using a strengths-based approach.

Manage tenancy and maintenance issues whilst operating under the NSW Residential Tenancies Act. 

Manage tenancy exits, tenancy sign up, rent collection and management of vacated arrears, rent reviews, reconciling rent payments, and maintenance & asset management functions including undertaking routine property inspections.

Data entry into data management systems.

Attending weekly staff meetings.

Experience

Desirable: 

  • A qualification in Tenancy, Community or Social Work or similar discipline. 
  • A strong background (minimum 2 years) in property management, public/community housing. 
  • Ability to work with vulnerable people using a strengths-based approach.

Essential:

  • Drivers Licence
  • Completion of, or current, NSW Working with Children Check 
  • National Police Check
  • Covid-19 Vaccinations
  • Eligibility to live and work in NSW

Required Skills

  • Excellent verbal and written communication skills
  • High degree of drive, initiative, motivation and outcome orientation, with the capacity to deal with multiple and often conflicting priorities
  • Ability to successfully work within a small team 
  • Ability to build rapport with residents
  • Experience working in partnership with a range of internal and external stakeholders
  • Provide information, advice and correspondence to renters as required
  • Provide timely reports to assist in the collation of data and documents for bi-monthly and annual compliance reporting.
  • Some understanding of (or ability to follow) the NSW Residential Tenancies Act
  • Well-developed computer skills, including proficiency with MS Office programs particularly Word, Excel, Outlook and Teams and ability to adapt and learn internal IT systems 
  • An awareness, understanding, and sensitivity to homelessness issues and the ability to communicate with a diverse range of people from various cultures.
  • Ability to work calmly under pressure
  • You are encouraged to apply if you feel you possess demonstrated transferable skills to be effective in the role and a willingness to undertake industry specific training

What we offer in return

  • Competitive remuneration and company benefits
  • Ongoing learning and development within the organisation
  • Not-for-profit salary packaging benefits - reducing your taxable income by $15,900
  • Flexible working arrangements
  • Employee Assistance Program
  • A valued member of an encouraging, small supportive team 

The top accountabilities for the role are

  • Working within our practice framework for supported housing, with a focus on working collaboratively with partners to assist tenants to sustain their housing and plan for a positive exit into long term housing options
  • Core focus on working to sustain tenancies through proactive management of tenant arrears and debt, property care and anti-social behaviour
  • Actively managing safety and promoting our safety culture

Interested

Apply on our careers page by clicking Apply Now where you will find a full job description. 

Molonglo Support Services will review applications as they are received. We may interview candidates during the advertising period. Only shortlisted candidates will be contacted.

Molonglo Support Services is committed to building an inclusive workplace where all people feel valued. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally and linguistically diverse people, Lesbian, Gay, Bisexual, Transgender, Intersex and Queer+ (LGBTQI+) communities.

‘It is an offence under the Prohibited Employment Act 1998 for a person convicted of a serious sex offence to apply for this position”.  

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