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Client Service Officer - Housing - Ballina

Momentum Collective

ABOUT US

Momentum Collective is a registered charity and not-for-profit community services organisation creating real social change and inclusive opportunities. We have a proud 40 year track record operating in a suite of programs in disability, mental health, homelessness, social and affordable housing, family & domestic violence, child family and community services.

We believe in a shared or collective responsibility to help close these gaps and are looking for can do, positive people, to join our community movement.

Job Description

The position provides telephone-based services to Momentum Collective’s clients, including tenants and those seeking access to social housing assistance and provides administrative support to Momentum Collective’s property and tenancy teams.

As the first point of contact, this position plays an integral role in ensuring Momentum Collective creates an inclusive environment in which our clients can access services and support. This role involves a high level of client interaction, via telephone, walk-ins to reception, email etc to assist our clients to find the right supports they need.

Desired Skills and Experience

You will be able to demonstrate high quality client direct service delivery skills. You will have an ability to effectively deal with clients with challenging behaviours and/or from diverse backgrounds.

Working with Momentum means you’ll be part of an organisation which creates positive and lasting change in people’s lives.

WHAT WE CAN OFFER

  • In-house training and career development to support your future goals
  • Our Employee Assistance Program includes free counselling, well-being coaching, nutrition coaching and financial coaching
  • Our BRAVO rewards and recognition program celebrates your contribution
  • Salary packaging options to increase take home pay and access to discounts and rewards

Criteria:

  • Certificate III in Business Administration or Cert IV Real Estate
  • Current unencumbered Driver’s License
  • Satisfactory Criminal record check.
  • Demonstrated high quality client direct service delivery skills
  • Ability to effectively deal with clients with challenging behaviours and/or from diverse backgrounds
  • Sound computer literacy with Word, Excel and PowerPoint as a minimum
  • Working knowledge of NSW Social Housing and related services
  • Demonstrated ability to maintain a high level of accuracy in data entry and processing of transactions and record keeping
  • Ability to deal with competing demands across a number of tasks
  • Demonstrated understanding of the nature of sensitive personal information and the importance of complete confidentiality
  • Strong organisational skills

Momentum Collective is committed to creating social change and inclusive opportunities for everyone. We promote diversity when recruiting our team and are guided by our core values of trust and respect, wellbeing, innovation, working well together and being gracious. We respect the special place our nation’s first people hold in our communities and encourage applications from Aboriginal and Torres Strait Islander people, people with a disability, LGBTIQ+ community, people from culturally and linguistically diverse backgrounds and of mature age.

Interested in this position?

Please click the “Apply” button to upload your resume and cover letter.

For Enquiries: please contact Colin on 0418 741 918.

We acknowledge the traditional custodians of the land on which we live and work and pay our respects to their elders past and present.

How to apply

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