About us

The Mother’s Day Classic (MDC) is an annual fun run and walk, raising funds and awareness for breast cancer research. Our aim is to deliver fun, healthy and inspirational community activities that bring the community together leading into and on Mother’s Day to support and remember those whose lives have been touched by breast cancer.

Qualifications & experience

• Demonstrated experience in managing an event registration and fundraising system and/or member database (Funraisin system experience highly favourable)
• Experience in managing customer databases and CRM systems – Salesforce essential (preferably within the non-profit sector)
• Digital customer experience skills and proficiency
• Advanced Microsoft Excel skills
• Strong customer service and problem-solving skills
• Excellent time management
• Strong written and verbal communication skills
• Positive attitude with ability to prioritise and be proactive

Tasks & responsibilities

• Registration and Fundraising System Management (Funraisin) - Manage and maintain event and fundraising registration, system, data and reporting, including but not limited to registration system development, team registrations, fundraising and donations
• Customer Relationship Management (Salesforce) - Manage the day-to-day configuration, maintenance and improvement of the CRM platform, Case Management system, data and supporting systems as well as enhance the overall user and participant experience through implementation of new features
• Administration & Reporting - During the campaign period, develop and deliver weekly reports to the team including data related to participant registrations, revenue, fundraising, donations, merchandise sales, race kit fulfilment, etc.
• Customer and stakeholder service and support - Design and implement customer service processes to best manage enquiries as well as manage and respond to incoming event enquiries (via phone, email & social media) from participants, fundraisers and teams (additional resource employed during campaign)

Benefits (pro rata where applicable) available at the MDCF include

• 12% superannuation
• 4 additional ‘rostered’ days off (1 per quarter)
• Additional 3.5 days annual leave between Christmas and New Year
• Flexible working arrangements are supported
• For a full position description, see the attachment below

To submit your application, click Apply Now.