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Community Rehabilitation and Support Worker - Intake - ICRAS - Darwin

Neami National

Full citizenship for all people living with a mental illness in Australian society

The ICRAS intake worker will provide a mental health intake function; receiving initial referrals, undertaking eligibility screening, and undertaking assessments where appropriate, including in collaboration with the team’s Mental Health Clinical Coordination staff as required.

A key function of the role will be working with community partners to facilitate and coordinate access to other health and community services.

About the Role:

  • 1 X Full Time Position
  • CSD Level 2 From $67,330 - $72,196 per annum pro rata + Salary Packaging + Super
  • Based in Darwin

Core duties

  • Receive and action incoming referrals via a dedicated free call telephone line and fax, email, and via online portals.
  • Conduct initial contact and initial needs identification.
  • Conduct evaluation/triage of referrals for eligibility, urgency; and case prioritisation.
  • Allocate eligible consumers to most appropriate Mental Health Clinical Coordinator for further assessment.
  • Engage consumers and develop trusting and professional relationships.
  • Engage consumers, using the strengths-based approach within the principles of recovery.
  • Maintain accurate individual consumer files and databases in accordance with the policies and procedures of Neami and the relevant service agreement with the funding bodies.

What will you bring to the role?

  • Minimum Cert IV level qualification in the community or health fields
  • Relevant experience in an intake role
  • Knowledge of local services particularly relevant to designated program area
  • The ability to form and maintain strong relationships with key stakeholders
  • Highly developed written and verbal communication skills
  • Be able to work with individuals from diverse and unique backgrounds
  • Be an honest and transparent individual
  • Knowledge of the recovery model
  • Ability and willingness to work effectively as part of a team, to meet program goals and objectives
  • Outstanding IT and phone handling skills
  • Demonstrated experience in managing competing priorities
  • Knowledge of complex mental health and drug and alcohol issues

Mandatory requirements:

  • Valid Blue Card
  • Australian Working Rights
  • Drivers licence
  • Police check – disclosable outcomes considered
  • Neami National will require, as part of our condition of employment, that all candidates applying for any position must be fully vaccinated for COVID-19 (or have received one dose of an approved COVID-19 vaccine and have a scheduled appointment to receive their second dose.)
  • Candidates will be required to provide appropriate evidence of COVID-19 vaccination to Neami National.

Incentives include:

  • Diverse and inclusive organisation
  • Induction and extensive Learning and Development Program
  • Regular Practice Development sessions and coaching with your supervisor
  • Salary Packaging providing tax benefits available for living and entertainment expenses
  • Excellent conditions including paid parental leave, a monthly accrued day off, generous long service leave, wellness and gratis leave
  • Employee Assistance Program (EAP)

How to apply:

The terms and conditions of the role are listed in the attached position description. If you have any further questions not addressed in the advertising words or position description please contact:

Pam Marwood, Clinical Service Manager: 0400 216 442.

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.

Apply Now

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