Lived Experience Intake and Assessment Worker, Head to Health Phone Service

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position details

• Full-Time Permanent position
• Classification: SCHADS Level 4 with a salary range of $85,205- $91,686 per annum + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Head to Health Phone Service, Brisbane South QLD
• Note: Remote or Hybrid working arrangements are not available

About Neami National

We're Neami. We're big believers in everyone having the opportunity to live a full life - and we give our all to support people to achieve wellbeing and mental health outcomes that matter to them.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. Everyone has different life goals, and at Neami, we walk alongside people to help improve their quality of life on their terms.

We're proud to support 30,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands. These services include mental health and wellbeing, housing and homelessness, and suicide prevention.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

About your new role

The Lived Experience Intake and Assessment Workers (LEIAW) form part of a transdisciplinary team to deliver the Brisbane South Head to Health Phone Service (HTHPS). HTHPS connects the community to the most appropriate services that meet their identified needs. This is primarily a phone-based service, taking direct incoming referral calls through an established 1800 mental health intake number. The service uses the Initial Assessment and Referral Decision Support Tool (IAR-DST) alongside other assessments and tools, to support a nationally consistent evidence-informed initial assessment and referral process. The team is made up of staff from diverse professional and personal backgrounds including clinical, non-clinical, and lived experience. Staff work together in a transdisciplinary approach to support people to reach the appropriate service, prioritising consumer choice and agency.

HTHPS is an exciting new service collocated with 1300 MH Call, a confidential mental health triage service that delivers a single point-of-access to Metro South Addiction and Mental Health Service (MSAMHS).

Depending on the circumstances, you may undertake a risk screen, conduct holistic assessments to inform the IAR-DST, escalate to urgent care, provide a secondary consult and review referrals to ensure the consumer is connected to the right level of care. The LEIAW supports consumers through warm referrals, enabling a smooth transition to the required service and providing them with ongoing follow-up while waiting for providers to accept the referral. You will be supported by a Peer Practice Lead, Clinical Lead, and Service Manager. LEIAWs contribute Lived Experience practice wisdom to strengthen transdisciplinary learnings, collaboration, and responsive service delivery.

LEIAWs are supported by regular opportunities to reflect on their practice and access comprehensive training and discipline-specific support to build their skills and expertise.

What will Neami offer

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness leave
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance.

What you will bring to the role

Essential:

• Personal lived or living experience of mental health challenges, distress, injustice, and journey of wellbeing/healing, and ability to apply learnings as your primary way of working.
• Willingness to identify or be identified by others as a professional with lived experience of recovery.
• Willingness to share and draw on lived experience purposefully in the role to instil confidence and hope in others about the journey of recovery.
• Understanding of the Lived Experience principles, values, and collective knowledge.
• Experience with supporting people experiencing mental health challenges to participate in mental health intake processes.
• Well-developed computer skills, including working with client information systems, maintaining accurate documentation and data collection.
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines in a fast-paced, changing, and agile phone service environment.
• Ability to adapt communication style to meet the needs of a diverse range of people.
• Compliant with Queensland Health and Metro South Health's workplace health and safety requirements, including requirements for Workers in Healthcare settings.

Desirable:

• Experience supporting people navigate referral pathways, or knowledge of referral pathways.
• Training in mental health assessment and referral processes.
• Experience using crisis intervention techniques and escalation procedures.
• Mental Health (or equivalent Human Services or Community Services) qualification of Certificate IV level or university qualification in a health/human services discipline.
• Lived Experience qualification (either cert IV in Peer Work, Intentional Peer Support, or Hearing Voices
• A valid Australian Driver's Licence

What the role requires

• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Australian working rights
• Appropriate evidence of vaccinations as per the Vaccine Preventable Diseases (VPD) requirements: Hepatitis B, Measles, Mumps. Rubella (MMR), Varicella (Chickenpox) and Pertussis (Whooping Cough)

How to Apply

The terms and conditions of the role are listed in the attached position description (please select paperclip icon).

To apply for this position, please:

• Click the 'Apply Now' button where you will need to create a username and password
• Upload your resume and cover letter

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami

If you have any further questions regarding this role which are not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Lisa White, Service Manager - [email protected] using the subject line: Intake and Assessment Worker - Lived Experience - Brisbane South enquiry via EthicalJobs.

If you have any technical issues when applying for this role, please email [email protected] for assistance.

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.