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Quality Officer

Neami National

Full citizenship for all people living with a mental illness in Australian society

About the Role

  • Full Time, Ongoing Position.
  • CSS Level 3 $74,000- $80,000 per annum, depending on skills and experience.
  • Location, Head Office Preston.

The Quality Officer is a valued member of the Quality and Consumer Experience (QCE) team who plays play a key role in supporting innovation through the development, review, implementation and monitoring of quality, safety, consumer experience and continuous improvement systems.
The position available would suit an experienced worker who has a keen interest in the area of accreditation, development of organisation wide policy and procedures, have good attention to detail, high level organisational skills with the ability to work within short timeframes and manage competing demands.

Core duties

  • Provide administration support to the Accreditation coordinator, including liaising with external and internal stakeholders, organising accreditation meetings and follow up of matters arising from accreditation assessments
  • Supported by the Accreditation coordinator, monitor, manage and review the quality improvement register, and the relevant corrective actions following accreditation audits
  • Support and assist with the development and review of Neami’s organisational policies, procedures, and guidelines, to ensure consistency in format, structure, legal compliance, and continuity with other Neami documentation
  • Provide key stakeholders with advice and assistance as required and support staff to better understand the role of the Quality and Consumer Experience team• Support the maintenance of the feedback and incident management systems

See Position Description for detailed overview of position and selection criteria.

Mandatory requirements:

  • Australian Working Rights
  • Police check (refer to PD) – disclosable outcomes considered

About Neami Group

We understand that in order to provide the very best mental health services, we need to invest in our teams. We do that by prioritising positive culture, supporting our staff, and fostering an environment of learning and innovation. In our most recent Staff Engagement Survey, 89% of our staff recommended Neami as a great place to work and 92% of staff felt Neami Group provides a culturally safe and inclusive working environment.

Neami has a proud history of providing excellent terms and conditions of employment and a range of benefits that are amongst the most generous in our sector and beyond.

Incentives include:

  • Diverse and inclusive organisation
  • Range of training and professional development opportunities will be provided
  • Salary packaging providing tax benefits available for living and entertainment expenses
  • Excellent conditions including wellness and gratis leave
  • Employee Assistance Program (EAP)
  • Pet friendly environment

How to apply:

If you feel you have the skills and experience to succeed in this role, then please ApplyNow via the link below with your Resume & Cover Letter attached.

The terms and conditions of the role are listed in the position description.

A position description is also attached below.

If you have any further questions not addressed in the advertising words or position description, please contact: Zena Helou, Accreditation Coordinator, on zena.helou@neaminational.org.au, using the subject line: Quality Officer enquiry via EthicalJobs, or phone: (03) 8840 5553.

Position will be open until a suitable candidate is found.

No recruitment agencies candidates need apply.

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.

How to apply

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