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Service Manager - Kalgoorlie

Neami National
  • Excellent opportunity in an exciting service
  • Work within a values based, progressive Not for Profit organisation
  • Attractive salary packaging providing tax benefits available

Lead and manage the Step-Up Step-Down service at Kalgoorlie in this pivotal role

“Full citizenship for all people living with mental health issues in Australian society”

About the Service:

The Kalgoorlie Mental Health Step Up Step Down Service (KMHSS) is a 10 bed, maximum 28 day stay facility that provides a community based support option for people who are becoming unwell and at risk of being referred to hospital (‘step up’) or are leaving hospital but in need of extra support to transition back to into the community (‘step down). The Kalgoorlie Step Up/Step Down is operated by Neami National and has in-reach from several partner organisations. The Kalgoorlie Step Up/Step Down Service accepts referrals from across the Goldfields region. During their stay consumers are assisted to develop a wellness plan including relapse prevention.

The staff team at Kalgoorlie Step Up/Step Down consists of a Manager, two Senior Practice Leaders, Community Rehabilitation and Support Workers (CRSWs), an AOD Liaison Worker, Peer Support Worker (PSW), Family and Friends Peer Support Worker and Administration Support. The facility is staffed 24 hours per day, 7 days per week and operates on a 7 day rotating roster consisting of morning and afternoon shifts.

About the Role:

  • Full Time, Maximum Term contract until 30 June 2025
  • CSD Level 5 from 97,059 - $101,351
  • Location Kalgoorlie (some on call responsibilities outside of designated hours are required with additional allowance provided for these)

The Service Manager will initiate, lead and coordinate strategic partnerships within the community and amongst local government, community housing, and health and welfare providers to improve health and wellbeing outcomes for consumers. They will coordinate the recruitment and selection of staff with support from HR, ensure practice development (supervision), training and skill development is provided, and manage the service budget including; monitoring progress against financial targets and ensuring priorities are established and met.

Core duties:

  • Overall management and continued developed of the Step-Up Step-Down program at Kalgoorlie
  • Monitor performance, ongoing evaluation and review service outcomes
  • Provide practice guidance, regular coaching and skill development to the staffing team
  • Administration functions including reporting, review of budget and risk management

What will you bring to the role?

  • Experience in mental health or similar residential settings required
  • Strong communication skills and ability to work collaboratively to form meaningful partnerships
  • Demonstrated experience in establishing teams and fostering a strong team culture

Mandatory requirements:

  • Current WA Working with Children Check
  • Australian Working Rights
  • Drivers licence
  • Suitable vehicle
  • Police check (refer to PD) – disclosable outcomes considered

About Neami National

Neami National is a community mental health service supporting people living with mental ill health to improve their health, live independently and pursue a life based on their own strengths, values and goals.

In our most recent Staff Engagement Survey, 89% of our Staff recommend Neami as a great place to work, with 87% of staff proud to say they work for Neami.

Incentives include:

  • Diverse and inclusive organisation
  • Induction and extensive Learning and Development Program
  • Regular Practice Development sessions and coaching with your supervisor
  • Salary Packaging providing tax benefits available for living and entertainment expenses
  • Employee Assistance Program (EAP)

How to apply:

The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description, please contact:

Naomi Mills-Edward – WA Clinical Services Regional Manager

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.

Apply Now

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