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Service Manager (Lived Experience) - Head to Health

Neami National

“Full citizenship for all people living with a mental illness in Australian society”

About the Role:

  • Full Time, Maximum Term Contract until 30 June 2023
  • CSD Level 5 From $92,786 - $96,901 depending on skills & experience
  • Based at Penrith (5 mins walking distance form train station)

The Service Manager – Lived Experience will have an experience of mental health recovery and use this unique perspective to provide leadership, practice development and coaching sessions to service delivery staff. This position provides supervision, support and guidance on practice issues to Peer Workers and Aboriginal and Torres Strait Islander Liaison Officers applying coaching and mentoring principles.

About the Service:

Penrith Head to Health is a new service that will offer a welcoming, safe and inclusive way to support community mental health and wellbeing. The service will provide access to short to medium term mental health and wellbeing support and help people navigate and access local services.

As one of the eight new Adult Mental Health Centres funded by the Australian Government, Penrith Head to Health embeds lived experience into the service model. We are recruiting a Service Manager – Lived Experience who will have their own experience of recovery and use this in their practice. We are seeking someone to instil confidence and hope in others about the journey of recovery, utilising their lived experience of recovery from mental illness, mental health crisis, suicidal crisis or caring for someone living with a mental illness or experiencing a suicidal crisis.

With the service opening in December 2021, Penrith Head to Health is in its establishment phase. We have completed a community co-design process and the building fit-out is in progress. This current recruitment round is to establish the inaugural team for this important service for the Nepean Blue Mountains region.

There will be five key functions of the centre that all forward-facing roles will work across.

1) Front of house welcome with a concierge-type approach,

2) Initial assessment for needs,

3) Stabilisation support,

4) System navigator function & advocacy, and

5) Follow up.

These core components will be undertaken across the centre on a rotating roster basis. As the Service Manager – Lived Experience, being able to work across all five functions will ensure that people accessing the centre transition across less people, tell their story fewer times and get consistency of support from the same person who greeted them.  You will be responsible for working with the team to ensure these functions operate smoothly and staff are trained across all five areas to ensure a high level of customer service to people accessing the centre.

You will work alongside a multi-disciplinary team inclusive of mental health clinicians, mental health registered nurses and allied health professionals.  

Mandatory requirements

  • Current NSW Working with Children Check
  • Australian Working Rights
  • Police check
  • Computer literacy
  • Compliance with Public Health Vaccination Orders, including COVID-19 Vaccination

Incentives include:

  • Flexible working arrangements
  • Diverse and inclusive organisation
  • Induction and extensive Learning and Development Program
  • Regular Practice Development sessions and coaching with your supervisor
  • Salary Packaging providing tax benefits available for living and entertainment expenses
  • Employee Assistance Program (EAP)

Application Procedure

If you have any further questions not addressed in the advertisement or position description, please contact:

Lina Nador, Senior Project Manager: M 0431 173 805

No recruitment agency candidates need apply

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.

How to apply

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