New Horizons's logo

Co-Production & Listening Lead - Flexible Location

New Horizons

We are seeking a person who is passionate about making a difference for our Co-Production & Listening Lead.

At New Horizons, we are only as strong as the people we hire. We thrive on working with our people to support and grow them. As a collaborative team, we work to create and lead a supportive and friendly environment for us all to enjoy. Our workforce is flexible, inclusive and diverse.

The role is full time on a 12 Month Max Term Contract with the potential for extension to be based anywhere across our footprint across NSW.

The Co-Production and Listening Lead helps realise the vision of a world leading “Voice of Customer” program for people that interface with New Horizons with support of your manager the Service Excellence Manager.

The Day to Day

  • Ensuring a strong commitment is maintained to the customer “voice” that will facilitate an enhanced understanding of the programs objectives and help ensure they are being met
  • Digesting, explaining and delivering actionable insights on feedback that comes through a range of sources (surveys, shift data, Outcomes Measures etc.)
  • Providing insights and recommendations to the Chief Customer Service Officer and other senior roles on ways to enhance customer experience
  • Working with Service Managers and the Business Intelligence teams to explore, understand and provide important information to key roles across New Horizons
  • Identifying and pursuing opportunities for joint advocacy and partnerships for greater impact
  • Ensuring the overarching Frameworks that we work within, e.g. National Mental health Standards, Aged Care Standards, NDIA Quality and Safeguarding, headspace Model Integrity Framework (and others) expectations of “listening” and co-design are not only adhered to but exceeded
  • Presenting results of customer advocacy and mental health services research and ensuring in-house knowledge and expertise is maintained

Role Requirements

  • Experience working in/developing/leading ‘Voice of Customer’ initiatives
  • Advanced qualitative and quantitative research skills with ability to present information succinctly and to a senior audience
  • Excellent interpersonal skills to nurture partnerships and positively influence stakeholders
  • Excellent influencing skills
  • Strong organisational and project management skills
  • Advanced analytical skills

Employment Check Criteria

  • Australian Criminal Record Check from the last 24 months
  • Valid NSW Drivers C class licence, with ability to drive vehicles in licence class, including large cars and vans
  • NSW Working with Children Check (WWCC)
  • NDIS Worker Screening Check
  • Willingness to use personal vehicle for work purposes
  • Willingness to use personal mobile phone for work purposes

New Horizons offers many salary and non-salary benefits

If you're looking for somewhere to pursue your passion, apply your initiative and make a difference you could benefit from:

  • Work 40 hours per week and have a Rostered Day Off (monthly), that’s an extra 12 days off per year
  • Salary packaging of up to $15900+ in tax free pay per FBT year, click the following the link to see the range of benefits you can receive by working for us salary.com.au
  • Utilise our Employee Assistance Program providing counselling services
  • Develop through Internal and external learning and workplace mentoring
  • Grow through Professional development opportunities and secondments
  • Work in a supportive culture and working environment

To Apply

Click "Apply Now". Applications will be accepted until the close date or when a suitable candidate is identified.

New Horizons values diversity and encourages applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.

A position description is attached.

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.

Daily