• Want to make the world a better place?
• Want a meaningful role helping people get more out of life?
• Keen to contribute to a joyful innovative team environment?
• Value working flexibly?

As a Case Manager you will be part of our Melbourne team and support people with a range of complex high physical needs to achieve their goals and live an independent life. Reporting to Operations Manager you will take ownership of your own group of participants within Northern Suburbs of Melbourne Metro and manage all client referrals, on-boarding and engagement throughout their journey with The Nextt Group.

About the role:

Along with extensive knowledge in Disability Industry with focus on Complex High Physical Supports and high level of stakeholder management, you will also:

• Ensure all new participant enquiries are captured and documented for their region
• Ensure participant needs, preferences for support workers are captured and briefed into scheduling and people and culture teams
• Implement care plans in line with NDIS and participant needs
• Facilitate ongoing support to our NDIS participants by exceptional customer experience, engagement and support in the achievement of their goals
• Build relationships with clients, their families, external providers and internal stakeholders
• Assist participants to maximise the benefits of their package/plan in an acceptable timeframe and within allocated funding
• Capture and maintain client information across various management systems
• Implement and manage critical incident reporting, compliance and client retention
• Support the regional management team with the implementation of strategic business planning

About you:

To be considered for this role, you will have:

• Tertiary qualifications in Disability, Allied Health, Physiotherapy, Mental Health or related
• Minimum 2 years of experience in Client Interaction role in Disability, Health or related
• Demonstrated experience in customer service and in managing and implementing active supports and strength-based recovery approaches to support participants to have a meaningful life
• Experience of the intake / assessment function, planning and service delivery within NDIS Framework is a MUST
• Ability to prioritise, work under pressure and meet deadlines
• Work collaboratively with internal and external stakeholders

About The Nextt Group

• We employ over 2200 employees and have services across NSW, QLD, SA, and VIC, making The Nextt Group one of Australia’s largest NDIS providers. Over the last 20 years we have built a strong service that specialises in supporting people with a broad range of disabilities and/or mental health challenges
• Each year, we positively impact the lives of over 2000 clients through our wide range of leading-edge person-centred experiences
• Our people are Principled, Committed, Responsive and Creative, and are excited to come to work every day. They work with us because they want to make a real difference in the lives of people with disability and/or mental health challenges
• Nextt is a genuinely diverse, supportive workplace where your unique skills and professional contribution will be appreciated and valued

What do we offer?

• A highly skilled, passionate and dedicated team who work together to support the business, engage and learn from each other
• Be part of a workplace that genuinely cares about its people, clients and the community at large
• Flexible work arrangements and the tools you need to do a great job
• Learning and development opportunities
• AnEmployee Assistance Programwhere you can access counselling and coaching sessions to improve your wellbeing
• Team connection activities

To Apply

Join our team and support our clients to get more out of life!

• Please submit a current resume that demonstrates how you meet the above-specified requirements
• To be the successful applicant, you must have the right to work in Australia, a current driver's license and satisfy a NDIS Worker Screening and Working with Children Check
• In accordance with the Chief Health Officers COVID-19 Mandatory Vaccination Direction, candidates for this role a required to be fully vaccinated for COVID-19 and required to provide acceptable evidence of their vaccination status as a condition of employment
• Workplace diversity is highly valued at The Nextt Group, and we recognize a diverse workforce is beneficial for our employees and our clients. Here at The Nextt Group, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with disability, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates

Apply now if you share our passion and values and are Principled, Committed, Responsive and Creative.