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Customer Service Representative - Multiple Locations

Nexus Primary Health
  • Circa $28.39 per hour plus super and salary packaging!
  • Permanent full-time or part-time positions available.

Nexus Primary Health (Nexus) is a not-for-profit organisation and is committed to excellence in the delivery of holistic, accessible, community-based health services that meet quality and safety standards. Nexus is a health promoting workplace that actively celebrates and promotes diversity of backgrounds and differences to realise the potential of our employees. We are supportive of people who have been out of the workforce for an extended period. We encourage job applications from Aboriginal and/or Torres Strait Islander People, people with disabilities, people from the LGBTI community and people from culturally diverse backgrounds.

What we offer:

  • Working for a respected and sustainable organisation.
  • Salary commensurate with skills and experience.
  • Salary Packaging for employees (incl. $15,900 tax free annually).
  • Secure hours and pay.
  • Become part of a collaborative and dynamic team.
  • Flexible work arrangements, including purchased leave - family friendly.
  • Professional development opportunities and supervision.
  • Onsite parking and access to work vehicles.
  • Opportunities to work from home.

The role of Customer Service Representative comprises three main functions:

  • Reception / front desk
  • Call centre
  • Administration & support

Staff will be required to function effectively and meet reasonable KPIs in all 3 areas of responsibility. Staff will also rotate through all Nexus locations (Wallan, Broadford, Seymour and occasionally Kinglake) within rostered opening hours and may be asked to back up their colleagues to cover leave.

To be successful in this role, you will have:

  • Excellent customer service skills and experience in multi-tasking in a busy environment.
  • Great communication skills and an ability to think on your feet.
  • Current First Aid and CPR Certificate.
  • A background in retail, hospitality or similar. Some background in health and community services would be preferred but is not essential.
  • Well-developed administration and organisational skills.
  • Competence in working with computers and MD Office suite.
  • A current driver's licence and vehicle and be able to travel between Nexus sites when required.
  • Ability to work across a 7-day roster, between the hours of 8 am to 8.30 pm.
  • Ability to work a minimum of 20 - 24 hours per week. Penalty rates apply for afterhours and weekend work.
  • Revecived both doses of the COVID-19 vaccine.

If you are interested in the opportunity or have any questions, please call to speak with Suzy Boulton or Joanne Fenech on 1300 77 33 52.

Only those who meet the Selection Criteria will be eligible to apply for this vacancy.

Nexus is committed to the safeguarding of children and vulnerable people. All successful applicants will undergo rigorous compliance screening prior to their appointment. Successful candidates are required to have a current Police Check, a Working with Children's check and an NDIS Worker Screening clearance

To apply for this job, click Apply Now.

Ref code: 5691107.

A position description is attached.

How to apply

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