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Intake Officer - Essendon Fields

No Limits Community Services
  • Immediate start
  • Salary packaging benefits
  • Located in Essendon Fields VIC
  • Serve your community and make a real difference in people's lives

WHAT WE DO

No Limits Community Services is a private community organisation dedicated to providing support services to people with a disability under the NDIS Scheme.

NLCS is an equal opportunity employer. We embrace diversity and encourage applications from a diverse field, including Indigenous Australians, people from culturally and linguistically diverse backgrounds, youth, and people with a disability.

ABOUT THE OPPORTUNITY

Role and Responsibilities

You will be working closely with our participants, other service providers, stakeholders, senior managers and support workers to ensure effective and timely supports are provided to meet client needs in line with their NDIS packages and No Limits Community Services policies and procedures. Key components of the role include but not limited to: intake assessment, client risk assessment, referrals, rostering, operations administration, client onboarding and offboarding, and client engagement and feedback.

You will be responsible for:

  • Coordinate rostering of suitably qualified workers to community-based participants and accommodation services and replacing cancelled shifts with equally suitably qualified workers
  • Receiving and following up on all No Limits Community Services referrals for NDIS supports and liaising with relevant internal parties to determine capacity for required support and service delivery
  • Providing accurate and up to date progress on Participant referral status to the Operations Manager
  • Ensuring the required on-site risk assessments, consent forms and client information packs are thoroughly completed as per No Limits Community Services guidelines and the NDIS guidelines and ensuring all documentation is scanned and saved onto the Google Drive and shared with the relevant internal Manager/s and/or person responsible for service delivery
  • Ensuring all Participant contact information is accurately entered into the relevant database and shared with the relevant internal Manager/s and/or person responsible for service delivery
  • Managing, developing and leading day-to-day service provision in all areas of service delivery directly under your supervision
  • Liaising with stakeholders and following up all feedback, concerns and complaints and reporting anything of a serious nature to the Operations Manager
  • Reporting OHS concerns to Operations Manager and complying with the OHS Act
  • Completing progress reports and sending to the Operations Manager as per the set-out guidelines
  • Adhering to all No Limits Community Services policies and procedures and NDIS guidelines and regulations
  • All other duties as directed by Senior Management

In a general sense, position responsibilities may entail:

  • Administering customer intake
  • Coordinating service booking with customers and support staff
  • Acting as a central point of contact for support staff
  • Approving support staff shifts
  • Developing and managing rosters for all locations
  • Acting as OHS rep and Fire Warden
  • Being the key point of contact for queries to the organisation and redirecting as appropriate
  • Generating and managing customers' service agreements
  • Providing administrative support to management and support staff
  • Communicating rosters and roster changes to relevant staff
  • Assist in managing the NDIS billing process
  • Maintaining files and record management system in line with quality standards
  • Ensuring files and records are maintained

Position duties may vary depending on the specific needs of customers and staff members. Common day to day duties of the position may include (but are not limited to):

  • Generating monthly rosters using rostering software
  • Responding to roster inquiries from relevant staff
  • Answering inbound inquiries from customers and assist with inquiries
  • Contact customers to ensure service requirements are met
  • Updating rosters based on business needs
  • Contacting (via phone, text, email, etc.) customers to advise of rostering changes
  • Contacting relevant staff to advise of roster changes
  • Assisting with general administrative duties to support staff
  • Processing billing runs through the NDIS system (PRODA)
  • Assisting with the management of timesheets for relevant staff
  • Liaising with NDIA staff
  • Assisting with the finance department for customer activities
  • Assessing and managing risk in line with quality standards
  • Escalating issues to relevant Team Leaders and Managers
  • Assisting in project work to improve team processes

Eligibility

To be eligible to accept this role you will have provided the following:

  • NDIS worker screening check
  • Working with Children check (employer)
  • Current Police Check (Within 6 months)
  • International Police Check (Where applicable)
  • Current and valid Australian Driver Licence
  • Right to work in Australia
  • Current First Aid and CPR - Level 2 (preferred)
  • NDIS Worker Orientation Module Certificate

How to apply

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