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Data and Analytics Lead

The National Stroke Foundation

Stroke is one of Australia’s biggest killers and a leading cause of disability amongst adults. One stroke occurs every 19 minutes in Australia and 27,428 Australians experienced a stroke for the first time in 2020. There are currently over 445,000 Australians living with stroke. The economic cost of stroke exceeded $6.2 billion, with a further $26.0 billion in lost wellbeing - due to short and long-term disability, and premature death. In addition;

  • 8,703 Australians will die because of stroke this year.
  • 24 percent of strokes occur in people aged 18-54; in 2012 this age group represented 14 percent.
  • Regional and rural Australians are 17% more likely to experience a stroke than their metropolitan counterparts.

In 2050, without action, 50,600 Australians will experience a stroke for the first time and there will be 819,900 survivors of stroke in the community. Despite public misperception, stroke is largely preventable, it is highly treatable, and survivors can make a good recovery with when they receive evidenced based emergency treatment, the appropriate rehabilitation and community support.

About the organisation

Stroke Foundation is a national charity that partners with the community to prevent, treat and beat stroke. We stand alongside survivors of stroke and their families, healthcare professionals and researchers. We build community awareness and foster new thinking and innovative treatments. We support survivors on their journey to live the best possible life after stroke. We are the voice of stroke in Australia, and we work to:

  • Raise awareness of the risk factors, signs of stroke and promote healthy lifestyles. 
  • Improve treatment for stroke to save lives and reduce disability.
  • Improve life after stroke for survivors.
  • Encourage and facilitate stroke research.
  • Advocate for initiatives to prevent, treat and beat stroke. 
  • Raise funds from the community, corporate sector, and governments to continue our mission.

Stroke Foundation is an equal opportunity employer that offers generous salary packaging and opportunities to undertake professional training and development. People with a lived experience of stroke, Aboriginal and Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds are encouraged to apply.

Our Values of Courage, Excellence, Compassion, Integrity and Leadership are an integral part of our culture, brand and positioning. These values inform our decisions and behaviours in our dealings internally within the organisation, and externally with our stakeholders. All employees will demonstrate behaviours aligning with these Stroke Foundation values. 

Overall purpose of the program

The Data and Analytics Lead sits within the Donor Development team which is responsible for donor communications, fundraising appeals, new donor acquisition and donor retention. The team also receives and processes donations and aims to provide a high level of donor satisfaction, support and care. 

Overall purpose of position

The Data and Analytics Lead is responsible for four key areas within the team:

  1. Management of data, including the selection and delivery of data to and from the fundraising database (Salesforce) for fundraising and marketing activities.
  2. Manage data quality including systems to maintain data quality and compliance.
  3. Support the development of Salesforce for the marketing and fundraising team to improve the efficiency and effectiveness of donor communications, data usage and utilisation, reporting and usability of Salesforce within the fundraising and marketing team.
  4. Delivery of high quality reporting and analysis on activities within the fundraising and marketing team and the broader organisation.

Key Responsibilities

  • Supervise staff members within the Data and Analytics team including workload management, training, and support.
  • Efficient, accurate and secure data movement to and from Salesforce to achieve campaign objectives.
  • Manage data quality and lead activities with internal and external stakeholders to enhance data quality. 
  • Lead development initiatives to improve the utilisation of Salesforce within the fundraising and marketing department.
  • Manage data compliance to ensure data privacy, hygiene, integrity and quality are maintained, highlighting and remedying any data inconsistencies.
  • Manage campaign reports and dashboards and deliver analysis and insights on campaign activities.
  • Provide timely campaign and appeal data, reporting and analysis to all areas of the marketing and fundraising department and external suppliers and consultants.

Additional Responsibilities 

  • Cross-team collaboration to inform and guide the ongoing Stroke Foundation Data Management Framework.
  • Other duties as requested.

Position Requirements

Qualifications:

  • Have at least 5 year’s experience in database support including Salesforce along with relevant tertiary qualifications.

Skills:

  • Effectively communicate to a wide range of stakeholders and articulate technical issues in a business language to non-technical audiences.
  • High level data handling, manipulation and analysis skills across a range of software platforms (CRM and reporting) and ability to interrogate data efficiently using standard database query tools.
  • Is technically proficient in the management of databases.

Knowledge:

  • Have a strong working knowledge of database software (Salesforce or similar) and statistical reporting packages (Power BI preferred).
  • Advanced knowledge of data manipulation in Excel.
  • Knowledge of relevant database technologies (including APIs) to support the implantation and maintenance of systems integration across the organisation.
  • Maintain current knowledge of technologies and techniques in data handling, reporting and security and the ability to apply these.
  • Understanding of fundraising segmentation and modelling across multiple fundraising disciplines including: Gifts In Wills, Trusts and Foundations, Major Donors, Appeals, Regular Giving, Community Fundraising, Events and Corporate.

Experience:

  • Previous experience supervising others and coordinating multiple work loads.
  • Has supported Salesforce databases within the NFP sector previously (preferred).
  • Has collated large data sets for performance analysis and in support of the delivery of marketing communications including direct mail, telemarketing and digital communications.
  • Has been exposed to cloud technologies and has a working knowledge of them.

Work Health and Safety Responsibilities:

  • All employees will contribute to a healthy, positive and supportive work environment.
  • All employees must comply with Stroke Foundation’s Work Health and Safety Policies and Procedures.
  • All employees must adopt safe work practices that comply with Work Health and Safety requirements and must not wilfully place at risk the health and safety of any other person in the workplace.
  • The physical requirements of the position (or any physical limitations) will be discussed prior to your commencement; and

Pre-Employment Checks

This position is subject to the following: 

  • National Police Check.
  • Professional Reference Checks. 
  • Evidence of up-to-date COVID-19 vaccination is required for this role (unless a valid exemption exists).
  • Evidence of required clinical or other qualifications (specific to be noted). 

What's on offer?

A flexible, innovative, and dynamic organisation with engaged knowledgeable staff and volunteers with the added benefits of competitive remuneration and salary packaging.

This is a fantastic opportunity to work with one of Australia’s leading not-for profit organisations that has a positive influence on the lives of thousands of Australians each year. If you are passionate about making an impact, and want to be part of an organisation that is making a real difference in people’s lives, please click "Apply Now" and follow the instructions.

The Stroke Foundation embraces cultural diversity and strongly encourages suitably qualified people from all cultural backgrounds to apply.

Stroke Foundation is a bi-partisan organisation that delivers advocacy activities in line with the Australian Charities and Not-for-profits Commission (ACNC) guidelines. https://www.acnc.gov.au/

How to apply

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