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Senior ICT Officer


Your new job

The Senior ICT Officer is responsible for installing and maintaining a range of systems and hardware, managing individual case outcomes and delivering an outstanding client service.

You will add value by:

  • Provide technical support and training for Microsoft Server platforms, MS SQL Database management, Office 365 applications and services
  • Development and implement Device management using Microsoft Intune and DLP.
  • Ensure all processes and systems are documented and identify opportunities to improve IT processes
  • Work end to end in the design, development and implementation of new Mac/PC MOE Solutions
  • Manage customer tickets through the Helpdesk system ensuring all requests are answered and resolved promptly
  • Provide exceptional client support in a professional manner within agreed KPI’s

What you’ll need

You are passionate, energetic and determined to make a difference to health outcomes for young people. In addition, you will bring:

  • A relevant degree with subsequent relevant experience; or extensive experience and specialist knowledge in an IT operations field
  • Experience working with Apple Mac Fleet Management Systems - JAMF Pro, JAMF Cloud, JAMF Connect, JAMF Protect
  • Able to install, manage, upgrade, maintain, and troubleshoot Windows Server, Virtualisation and cloud technologies (e.g., VMware and Hyper-V), end user operating systems and devices in enterprise environments
  • Able to rapidly self-learn, adapt, test, integrate and apply new or modern technologies, methodologies and workflows
  • Able to work as a member of a team and to develop collaborative and productive relationships with across the business

What you’ll get in return

  • $70,000 - $75,000 p.a. + 10% super + NFP salary packaging up to $15,900
  • Outstanding team culture (as demonstrated in our recent cultural engagement surveys)
  • Access to Employee Assistance Program
  • Flexible work to suit your lifestyle and access to policies and tools that support this
  • Opportunity to contribute to and participate in the developing of resources and service as the digital space evolves

Orygen – leading the revolution

Imagine a future with unlimited potential. A future where every young person enjoys optimal mental health as they grow into adulthood. At Orygen, this is our life’s work, because we passionately believe it’s what all young people deserve.

Every step of the way, young people and families are at the heart of everything we do. Always.

Through world-leading research that creates change. Through pioneering reform that delivers real-world practical solutions.

At Orygen, that’s the future we’re creating right now. To do it, we have revolution in mind.

Join the revolution

If you’re keen to join Orygen and be part of our team challenging the status quo and reshaping the future for young people, apply now.

This is a 2-year, full time contract.

Closing date is as advertised unless a suitable candidate is found sooner.

Orygen is dedicated to gender equality, diversity and inclusivity. We strive to continue to build a culturally safe workplace where our values underpin the way we work and our commitment to First Nations people of Australia, young people and their families, LGBTIQA+ people and CALD people. We strongly encourage applications from the First Nations people.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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