Job Summary
- Applications close:
- Job posted on: 17th Sep 2021
The why behind what we do is important. We believe that all young people deserve to grow into adulthood with optimal mental health. Everything we do is focused on this outcome. Orygen is leading and redefining what’s possible in global research, policy, education and clinical care. Find out more on our website.
Orygen is seeking a Service Improvement Officer to support all quality, clinical safety and risk related activities across Orygen’s Clinical Programs and Services.
If you have a passion for the field of youth mental health and want to make a real difference to the lives of young people and their families and carers and share Orygen’s values of respect, accountability, teamwork, excellence and innovation, then we would love you to join the Orygen team to revolutionise youth mental health.
As the Service Improvement Officer, you will work with people receiving services from Orygen, their representatives and our service providers (Orygen employees and their partners) to resolve concerns and make positive improvements for people receiving care. You will support the clinical service complaints and compliments handling function of Orygen through a range of complaint resolution techniques including early resolution, service provider resolution, conciliation and investigation. The overall purpose of the role is to receive, understand and respond, to the feedback associated with the clinical services of Orygen, and to help drive improved client experience and contribute to service improvement.
This is an exciting opportunity to actively develop and promote the quality improvement program and foster a culture of clinical quality and safety with emphasis on youth and family/friend focused services and outcomes.
Essential to be successful in this role and to be considered, you will need demonstrated experience in a complaints and compliments management role in a health care setting. In addition, you will have:
To view the FULL selection criteria and learn more about this opportunity, please go to www.orygen.org.au/About/Work-with-Us to view the Position Description or contact Leanne Geppert at [email protected], using the subject line: Service Improvement Officer enquiry via EthicalJobs, for a confidential discussion.
Generous salary commensurate with skills and experience of successful candidate plus 10% superannuation and access to NFP salary packaging with potential to significantly increase take home pay.
Orygen is committed to providing an inclusive work environment that supports employees to achieve their career goals without compromising their life goals. With this in mind Orygen offers a range of employment benefits including generous paid leave, flexible work arrangement, an employee assistance program, well regarded supervision and a supportive team, career growth and development opportunities, purposeful work that makes a real difference to lives of young people and their families and carers and career opportunities within an organisation that is the leader in youth mental health.
Orygen is dedicated to gender equality, diversity and inclusivity. We strive to continue to build a culturally safe workplace where our values underpin the way we work and our commitment to First Nations people of Australia, young people and their families, LGBTIQA+ people and CALD people. We strongly encourage applications from the First Nations people.
We strongly encourage applications from:
Recruitment Agencies - thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we’ll be in touch.