Apply at the link below.

• Join the team that provides Australia's best-loved government grants administration system.
• Generous conditions of employment plus 12% superannuation.
• A new opportunity in 2022 with a progressive and innovative social enterprise!

We’re seeking a skilled, enthusiastic and energetic professional to join our small but busy team to help us deliver first-rate software/technical support and customer service for funding organisations and their applicants. Experience with or knowledge of the grantmaking process is highly desirable, but not required.

The role will include phone and email-based customer support to users of SmartyGrants (our grantmaking administration software), educating users on how to use the system to best effect and administration tasks as required. Your tasks will vary day-to-day but everything we do is focused on making life easy for SmartyGrants users and keeping them up to date.

You’ll get the opportunity to work in an ethical company with all the excitement and agility of a start-up without the headaches. We’re built on solid foundations, we’re sustainable and successful – but we’ve only just begun. We’re not interested in just keeping things ticking along. We’re builders and we’re on a mission.

Essential Knowledge, Skills & Experience

• Experience in software/technical support and/or customer service in a volunteer and/or professional setting.
• A demonstrated ability to articulate to, engage with and educate users of all ages, backgrounds and levels of technical skill.
• An interest in learning new technology and developing knowledge of the grantmaking process.
• Excellent written and verbal communication skills.
• A passion for delivering exceptional customer service (we want someone who likes talking to people, answering questions and helping people in a friendly and professional manner).
• Great listening skills and an ability to problem solve.
• An ability to operate independently with little direction to deliver quality work.
• Excellent literacy skills (we want someone who can keep internal documentation clear, concise and up to date).
• An exceptional track record for reliability and adaptability.
• Experience with Microsoft Office 365 (Outlook, Word, PowerPoint, Excel etc.).
• An ability to collaborate and work confidently in a supportive team environment.
• Exceptional organisation and time management skills.
• An ability to think flexibly and manage competing priorities/multiple tasks with ease.
• A belief in and commitment to our Manifesto (click here).

A position description is attached (or click here).

Applications will only be accepted through our online application form (applications received by other means will not be considered).

Apply at the link below.

Applications close: when the position is filled.