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Refuge Support Workers - Mandurah

OVIS Community Services
  • Part-time and temporary maternity leave positions available

About OVIS Community Services

We strive to empower people to live safer lives by approaching family and domestic violence services from a holistic, person-centred perspective. Using knowledge, proven expertise and a values-driven approach we support people to create a better tomorrow for themselves and their family.

We are deeply connected to our community and collaborate with partners to sustainably provide programs that empower people to live a life free of violence and abuse.

POSITION IDENTIFICATION

CLASSIFICATION: Level 4.1

TITLE: Refuge Support Worker

AWARD: Social, Community, Home Care and Disability Services Industry Award

REPORTING RELATIONSHIPS

  • Team Leader
  • Operations Manager
  • Chief Executive Officer

ROLE OF THE POSITION

  • Provide comprehensive client focused support, advocacy and assistance for women with or without accompanying children who have experienced family and domestic violence and are experiencing complex issues
  • Provide a safe and secure accommodation environment for all clients and staff

STATEMENT OF DUTIES

Responsibilities

  • Provide a client focused 24/7 accommodation service for women with or without children who have experienced family and domestic violence with complex needs
  • Work alongside OVIS staff to provide support, advocacy and referrals with a therapeutic client focus
  • Provide clients with practical support with their day to day duties
  • Provide family and domestic violence education to clients
  • Network and link with other service providers to provide a client focused collaborative support
  • Provide therapeutic programs and activities to clients and their children who are residing in the refuge
  • Represent OVIS on committees or relevant community groups as required
  • Provide a comprehensive hand over on completion of every shift
  • Work alongside clients to ensure a positive journey through client empowerment, education and independence
  • Carry out domestic duties inside and outside the refuge accommodation
  • Maintain a safe and secure environment for clients in accordance with OH&S policies as outlined in Policies and Procedures
  • Operate within OVIS’ ethics, policy, procedures and guidelines
  • Participate in agency meetings, training and team building
  • Participate in service development and planning
  • Other duties as directed

Professional Development

  • Maintain own professional development through performance management and participation in relevant education and training
  • Attend supervision
  • Participate in the supervision of students on placement
  • Provide input into workplace development planning for OVIS Community Services Domestic Violence Services

Administration

  • Respond to telephone and onsite enquiries
  • Complete shift duties as per shift duty guide
  • Attend staff meetings monthly and minute as requested
  • Participate in the collection and maintenance of the data systems, day books, client information and diary
  • Maintain relevant case notes
  • Document clearly all details required for emergency relief cash, petty cash and other monies
  • Liaise with trade people in the maintenance and upkeep of the Refuge premises when requested

Comply with legislative requirements and procedures in relation to:

  • Occupational Safety and Health and Risk Management
  • Refuge Standards, including Code of Professional Behaviour
  • Domestic Violence best practice
  • Equal Opportunity
  • Other legislation/policies relevant to the crisis accommodation and welfare industry and/or position
  • Work in a team with shared case management responsibilities
  • Other duties as directed by Management

Hours of Work

  • Part-time as per roster
  • Must have availability to work on 24-hour roster 7 days a week
  • Penalty rates apply according to shifts worked.

SELECTION CRITERIA

Essential Criteria

  • Diploma in Community Services or relevant experience in the human services sector
  • Demonstrated knowledge and understanding of the issues affecting women and children who have experienced family and domestic violence
  • Demonstrated experience working with clients with complex issues such as mental health and drugs and alcohol
  • Ability to provide a therapeutic holistic service to clients and their accompanying children
  • Demonstrated ability to exercise initiative and work autonomously within a team environment
  • Well-developed communication, interpersonal and conflict resolution skills
  • Knowledge and understanding of Indigenous community issues
  • Knowledge and understanding of issues facing culturally and linguistically diverse people
  • Demonstrated knowledge and practice of confidentiality
  • Computer literacy

*Applicants with child support experience will be highly regarded.

APPOINTMENT FACTORS

  • Australian Federal Police Clearance.
  • Working with Children Check
  • Australian Citizenship or Permanent Resident Status.
  • Current “C” Class Driver’s Licence.
  • Current Senior First Aid

For further information about the role, please contact the Operations Manager at [email protected], using the subject line: Refuge Support Workers enquiry via EthicalJobs.

How to apply

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