About PANDA - Perinatal Anxiety and Depression Australia

We are a not for profit organisation who has spent 35 years supporting individuals and families affected by perinatal mental illness, including anxiety and depression, and postnatal psychosis through Australia’s only national Perinatal Mental Health Helpline.

PANDA grew from a small community-based organisation, founded by a group of women who had first-hand experience in what it was like to struggle with postnatal depression and wanted to assist other women with the same experience.

Our vision is society where perinatal mental health is valued and understood and where stigma and systemic barriers to seeking help no longer exist.

About the role

We are seeking a committed Helpline Service Support Lead with a passion for meaningful work who can enable our Helpline team to provide the highest quality of support to our service users.

We offer the opportunity to join our inclusive, supportive and friendly team, working in a rich learning environment among experts, both peer and clinical, in the field of perinatal mental health.

This is a 12 month, fixed-term, full time role to be worked within PANDA’s operating hours of 9am -7.30pm Monday to Friday, with the flexibility to work from home.

Selection Criteria

Essential

• Tertiary qualification in business administration (MBA preferred) Or 2+ years experience in a healthcare/practice management role
• Demonstrated success in data-driven operational management practices, particularly in service performance and quality measurement and reporting
• Experience in developing, implementing, evaluating and maintaining infrastructure and systems to drive operational efficiencies

• Demonstrated experience in implementation of systems that support a phone-based, client support service
• A strong understanding of mental health terminologies, service systems, frameworks, legislation and practice standards

Desirable

• Practice management in counselling and/or in the mental health industry
• Experience with Genesys call centre software or similar

• Experience with Salesforce or other similar databases for clinical records

A full copy of the Position Description can be found on our website; panda.org.au/about us/careers and below.

Why PANDA

• This position is paid in line with SCHADS Award, Level 6
• Generous Not-For-Profit Salary Packaging available
• 17.5% annual leave loading
• Flexible working arrangements
• Access to Professional Development and Supervision
• Access to Employee Assistance Program

Equity and Diversity

Equity and diversity are integral to PANDA and we are continually working towards attracting and retaining a diverse workforce that represents and supports the communities we serve.

We strongly encourage applications Aboriginal and/or Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, dads, young parents, people from regional and rural communities, people with disabilities, and people who identify as LGBTIQA+.