The Company:

Patagonia is an outdoor apparel business like no other, "We’re in business to save our home planet." Staying true to our core values during 40+ years in business has helped us create a company we're proud to work for. Our values stay true to a business that was started by a band of climbers and surfers, and the minimalist style they promoted. The approach we take demonstrates a bias for simplicity and utility; build the best product, cause no unnecessary harm, use business to protect nature, not bound by convention.

We look for candidates with proven customer service and management experience who thrive in a team-based atmosphere. We’re seeking people who are passionate about their communities, the environment and caring for others. We need people who participate in and appreciate our core sports. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the center of everything they do. We don’t want someone who can just do a job – we want the best person for the job. Yet we don’t look for “stars” seeking special treatment and perks. Our best efforts are collaborative, and Patagonia culture rewards the ensemble player while it barely tolerates those who need the limelight.

The Role:

Our retail stores are where the brand comes to life, and as the Store Manager, you’re the embodiment of the brand for our customers and our team. Based out of our Byron Bay Store, and reporting to the Area Manager you welcome, assist, and engage customers by providing a positive experience for everyone who comes in - your store is a hub for environmental activism, community, sport, and positive vibes. You focus on building relationships and act as a role model to your team. You share your knowledge of core sports and products, your passion for the community, and your efforts to protect the local environment. By developing your retail team, you ensure that our customer service experience is consistent, authentic, aligned with Patagonia’s core values and best-in-class. You act as an ambassador for Patagonia in your store and community and have goals to expand your leadership. All employees are encouraged and empowered to creatively solve problems and put the customers’ needs at the centre of everything we do.

About You:

You are passionate about the environment.

• You engage customers and inspire them to get involved.
• You inspire and facilitate staff conversation, innovation, and education about environmental issues.
• By hosting events, and elevating campaigns, you connect your community to important environmental and social issues.
• You engage and partner with local grassroots non profit organisations through our 1% for the planet grants, and other partnerships, including events, product donations, and activism activities.
• You operate an environmentally responsible business by recycling, conserving energy and using alternative modes of transportation.
• You use the company’s mission and core values as guides for decision making and act as a brand advocate inside and outside of the store.

Your customer service is not bound by convention.

• You determine and meet the specific needs of each customer with kindness and creativity.
• You handle product returns in the spirit of our Ironclad Guarantee.
• You instil in your employees the importance of customer service and that the retail experience is where the brand comes to life.
• You train and empower your retail team to make decisions and coach staff based on Patagonia’s values, use their best judgment and act generously in all customer service matters.
• You foster a seamless customer experience by making every effort to find merchandise across Patagonia’s sales channels if an item is not in stock in your store.

You are action-oriented and take initiative.

• You support and strive to achieve all store goals.
• You embody proactive leadership to build the best possible relationships.
• You assist in all operational elements of running the store, from cash reconciliation, rostering, to cleaning the toilet!
• You merchandise the store during downtimes: folding, hanging, steaming and stocking.

You value and demonstrate quality in all that you do.

• You ensure accuracy in all point-of-sale operations.
• You accurately fulfil online orders and inventory transfers and are careful to avoid error.
• You practice security measures that help prevent theft and understand how to safely handle shoplifters.
• You have a keen eye for the look and feel of your store and know that powerful visual merchandising, good habits, store cleanliness and maintenance all support a strong business.

You develop leadership

• You recruit and hire people who are passionate about the planet.
• You hire with a focus on diversity and include staff who represent the community where your store is located.
• You inspire and empower employees so that each person contributes to the productivity and trajectory of the store.
• You reward staff with responsibility and create a team environment in which folks feel supported.
• You are an accessible, transparent, and supportive leader.
• You act as an entrepreneur for your store and use Patagonia’s mission and core values as your compass.
• Your staff never have to guess how they’re doing since you provide ongoing feedback, coaching, training, and acknowledgment.

You create a safe store environment

• You maintain a safe and secure environment for your team and customers and resolve any concerns quickly.
• You are deeply committed to creating a working environment that is supportive, positive, respectful, and free from harassment.

Equal Employment Opportunity

All qualified applicants will receive equal consideration without attention to race, colour, religion, sex, sexual orientation, gender identity, or disability. Patagonia is proud of our diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people and people from different cultural backgrounds.

Benefits:

Patagonia provides employees with very competitive benefits package (unique to each role) that may include environmental internships, employee discounts, generous clothing allowance, matching of charity donations and much more.

*Please include a cover letter in your application telling us about your passion for your communities, the environment and caring for others. We'd also love to know how you spend your time in the outdoors!

**Applicants must have full and ongoing working rights within Australia. The position is full-time, 76 hours per fortnight requiring some evening and regular weekend work.