About Relationships Australia

Relationships Australia NSW (RANSW) provides a safe, judgement-free environment where individuals, couples and families can address the critical matters impacting their relationships, and their lives.

What you'll do

• Be the first point of contact for client phone calls, online queries and emails
• Ensure a smooth and consistent experience for all client interactions
• Maintain client-related data collection and ensure record systems are compliant with organisational standards
• Manage phone bookings, email and online queries efficiently

What you'll bring

• A minimum 5 years experience in administration and customer service
• Experience working in a call centre or contact centre is highly desirable
• Experience within NFP and/or support services is preferable
• Exceptional customer service and interpersonal skills
• An ability to multi-task and work in a high pressured environment
• Strong computer skills; experienced in MS Office and using a CRM system, ideally Penelope

Details

• Full-time contract to 31/12/22
• Circa $65,00 base salary + super + salary packaging benefits
• Based at Macquarie Park with hybrid working model available

Why us?

• Leave at the end of the day knowing you made a difference in someone's life
• Work alongside people who truly care about what you achieve
• We offer many benefits including salary packaging, additional leave days and fitness passport
• We value inclusion and belonging. We want a workforce that is reflective of all the communities we serve. To strengthen our inclusive practice we have employee action groups: Accessibility, Reconciliation, Gender, Sex & Sexually Diverse and Culturally and Linguistically Diverse (CALD)
• RANSW is committed to deepening our relationships with Aboriginal and Torres Strait Islander people. We have a stretch Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect.

Next Steps

Interested? Apply today.

It is a condition of employment that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated and comply with current Covid-19 booster vaccinations in order to perform duties at any of our workplaces from the 1st January 2022. If you are not medically eligible to be vaccinated against COVID-19, you must provide Relationships Australia NSW with acceptable evidence of having a health condition for which obtaining a COVID-19 vaccination is contraindicated.