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Client Services Coordinator

Relationships Australia Victoria
  • Support the delivery of high quality client services
  • Utilise your solid administration and client skills
  • Permanent, Full-time position in Boronia

This is an exciting opportunity for a motivated and experienced administrative professional to join Relationships Australia Victoria (RAV) at our Boronia centre. Providing office oversight, coordination, supervision and support as well as administrative coordination for clinical staff.

About RAV

RAV is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 70 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”. Our objective is to relieve suffering, distress and helplessness and to enhance physical, social and emotional wellbeing. Our services are for all members of the community, regardless of their religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances. RAV provides services from centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Senior Manager Southern and Eastern Melbourne, you will work in a fast-paced environment and be an experienced professional with considerable knowledge to provide high level practice management and administrative support to facilitate the delivery of care to clients who access our centre. Additionally, you will be responsible for the provision of an efficient, welcoming first point of contact for actual and potential clients and referrers. You will advise on the implementation of administration systems and processes at the centre and take a lead role in the design, development and implementation of new projects and new systems to ensure that smooth and efficient administration operations are in place.

This role is based at our Boronia centre and is a permanent, full-time position.

Skills, experience and qualifications

  • Well-developed organisational skills and the ability to prioritise administrative workloads and tasks to efficiently and effectively produce results.
  • Certificate, Diploma or tertiary qualifications in administrative/secretarial studies or equivalent and several years’ experience in a busy administrative office environment.
  • Highly developed general computer skills and computer literacy, MS Office Suite, CRM (preferable) and the demonstrated capacity to learn IT new systems.
  • Experience working in a strong customer/client focused environment and representing a professional image and standard.
    Demonstrated capacity to assist members of the public and potential clients, understanding their needs and the range of services provided by RAV.

What we offer

A competitive salary package is on offer to the successful candidate with a base salary range of $79k-$81k per annum, superannuation and access to salary packaging. We are an ‘employer of choice’ providing best practice professional development, training, clinical supervision and work / life balance conditions and benefits to our staff.

How to Apply

To apply for this position, use the Apply Now button and attach your covering letter responding to the above job requirements “Skills, experience and qualifications” and your current resume/cv.

A copy of the position description is attached.

For specific queries about this position contact Jackie Blake, Acting Senior Manager, by phoning 0429028030.

The Victorian Chief Health Officer has mandated the COVID-19 vaccine for all authorised workers unless a medical exemption applies. RAV services are required to comply with these orders. The health and safety of our employees and clients is a priority. Candidates are required to provide vaccination evidence during the recruitment process.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.

Apply Now

Applications for this role will take you to the employer's site.

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