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Client Services Officer - headspace Wonthaggi

Relationships Australia Victoria

  • Join our admin team supporting youth mental health services
  • Part-time, 12 month fixed-term contract
  • Based in Wonthaggi

Are you passionate about working with young people and committed to their health and wellbeing?

We have an exciting opportunity for a dedicated and experienced administrative professional to join our administrative team at our headspace centre in Wonthaggi.

About headspace and RAV:

headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds, along with assistance in promoting young peoples’ wellbeing. This covers core areas including mental health, physical health, work and study support and alcohol and other drug services.

Relationships Australia Victoria (RAV) is the lead agency for headspace Bairnsdale, which is governed by a consortium of local community organisations who provide expertise, support and advice to RAV. RAV is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 70 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”. Our objective is to relieve suffering, distress and helplessness and to enhance physical, social and emotional wellbeing. Our services are for all members of the community, regardless of their religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances. RAV provides services from centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Centre Manager headspace Wonthaggi, your day-to-day work will be supervised by our Client Service Coordinator. You will provide an efficient, welcoming first point of contact for clients and people contacting RAV about services and programs, responding in a helpful manner via phone and in person. You will provide organisational and administrative support to management and staff, undertake basic assessment of client service needs and manage the coordination, booking, data entry and processing of client appointments.

This position will be based at our headspace centre in Wonthaggi. The successful candidate will be working part-time, three (3) days per week on a fixed-term contract until 30 June 2023, with the potential to extend subject to continued funding.

Skills, experience and qualifications

  • Office Administration certificate and/or previous experience in a similar administration capacity.
  • Proven experience answering high volume inbound calls, delivering high quality customer service, ideally within a medical or health care related environment.
  • Demonstrate a high level of skill in dealing with clients with complex needs in a supportive, empathetic and effective manner, to remain calm under pressure, problem solve and make effective decisions in potentially stressful situations.
  • High level of confidentiality to ensure client personal and financial information is maintained.
  • Proven track record in managing priorities, organising priorities with excellent attention to detail

What we offer

A competitive salary package is on offer to the successful candidate with a base salary range of $68,517 (pro-rata) per annum, superannuation and access to salary packaging. We are an ‘employer of choice’ providing best practice professional development, training, clinical supervision and work / life balance conditions and benefits to our staff.

How to Apply

To apply for this position, use the APPLY button and attach your covering letter responding to the above job requirements “Skills, experience and qualifications” and your current resume/cv.

A copy of the position description is available below.

For specific queries about this position contact Cate Chaiyot, Centre Manager headspace Wonthaggi by phoning (03) 5671 5900.

The Victorian Chief Health Officer has mandated the COVID-19 vaccine for all authorised workers unless a medical exemption applies. RAV services are required to comply with these orders. The health and safety of our employees and clients is a priority. Candidates are required to provide vaccination evidence during the recruitment process.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.

A position description is attached.

How to apply

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