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Customer Engagement Officer

Rocky Bay
  • Job no: 492622
  • Work for a Leading WA Disability Support provider!
  • Delivering exceptional customer experiences
  • Permanent Full time Opportunity
  • Perth, South Metropolitan Location

Rocky Bay is experiencing a period of significant growth and change, and we are looking for a passionate customer service professional to assist the organisation achieve its vision of optimising the quality of life for people living with disability in Western Australia.

As a Customer Engagement Officer at Rocky Bay you will be working in a fast-paced environment where no two days are the same. You will work alongside other departments in Rocky Bay to consistently deliver excellent experiences to our customers to help facilitate their journey from service enquiry, through to intake, contract development and renewal.

To be successful in this role, you will have:  

  • A passion for enabling high quality customer experiences
  • An ability to build rapport and communicate confidently with a diverse range of people
  • Confidence to work not only autonomously but within a team setting
  • An ability to thrive in an even constantly changing work day environment
  • Strong computer skills, with experience in MS Office applications and Client Data Management systems
  • Experience in a similar contact centre environment or in the disability sector is desirable but not essential

Rocky Bay offers various benefits including salary packaging, a flexible working environment and a wellness program including health insurance discounts.  

The role is primarily based out of our Cockburn offices, but travel to other sites will be required.

You must have the right to work in Australia to apply.

We will commence the recruitment process immediately. Please note that all prequalification questions must be answered for your application to be considered.

If you are interested in joining our team, please click the "Apply Now" button, and submit an up-to-date resume and cover letter outlining relevant experience, skills and qualifications to the role.

If you require more information please contact Jake Metcalfe, Recruitment Officer on (08) 9383 6148 or HRAdmin@rockybay.org.au using the subject line: Customer Engagement Officer enquiry via EthicalJobs to request a job description.

A position description is attached.

How to apply

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