• Working for a leading disability services provider
• Delivering exceptional customer experiences

About the Role

Rocky Bay is a leading provider of disability services, offering choice and independence to thousands of children and adults living with disability in Western Australia.

Due to Rocky Bay’s continued growth, we have an exciting opportunity in our Customer Engagement team for an experienced Team Leader to join our dynamic team.

Reporting to the Customer Experience & Insights Manager this role will lead by example to consistently deliver excellent experiences to our customers to help facilitate their journey from service enquiry, through to intake, contract development and renewal.

To succeed in this role, you have

• A strong track record leading a team in a similar role, e.g. contact centre
• A passion for providing excellent customer experiences
• Confidence to lead, train, coach and mentor a team
• Exceptional verbal and written communication skills
• An ability to work autonomously and collaboratively across a diverse organisation

The following criteria would be highly advantageous:

• Experience within the Disabilities and NDIS sector (Disabilities)

Rocky Bay offers various benefits including salary packaging, a flexible working environment and a wellness program including health insurance discounts.  

The role is primarily based out of our Cockburn offices, but travel to other sites will be required.

You must have the right to work in Australia to apply.

We will commence the recruitment process immediately. Please note that all pre-qualification questions must be answered for your application to be considered.

If you are interested in joining our team, please click the "Apply for Job" button, and submit an up-to-date resume and cover letter outlining relevant experience, skills and qualifications to the role.

If you require more information please contact Jake Metcalfe, Recruitment Officer on (08) 9383 6148 or [email protected] using the subject line: Team Leader - Customer Engagement enquiry via EthicalJobs to request a job description.

We respectfully request no contact from the recruitment agencies.

To view the position description and apply click Apply Now.