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Service Delivery Manager - Emerging Futures Collaborative Ltd.

Reach HR

The Organisation

Emerging Futures Collaborative Ltd. (EFCL) is a start-up social enterprise providing ongoing administrative and support services to Catholic religious congregations and their members (clients) who are moving towards completion or who are in need of support. EFCL is led by a small core team of experienced staff who are designing, building and operating this new innovative service as it grows.

EFCL offers a range of service to its clients that are designed and delivered dependent on their client’s needs. The services on offer include congregational business management, care and wellbeing coordination, community coordination, archives and professional standards. These services are provided by a mix of congregation staff and third-party service providers.

The Role

Reporting to the Transition Manager, the newly created role of Service Delivery Manager will join the core team and be responsible for leading the provision of ongoing client services.

You will manage a team of people including staff and third-party contractors who will be responsible for delivering our services and ensuring ongoing service delivery requirements are met.

You will tailor the delivery of those services to meet our client’s requirements and establish the necessary policies, frameworks and processes that support the delivery of services. As the need arises, you will scale up the effectiveness of those services in response to our client’s needs. 

You will be self-directed, comfortable with working on both big-picture issues and hands-on day-to-day detail. Taking the initiative to ensure the delivery of cost-effective outcomes, on-time is key to this role.

You will be part of a core team of professionals, so you will enjoy working in a flat structure with a strong focus on delivering responsive, quality, client service in an efficient way.

This position is a permanent full-time role. You will work from home, however you will also have ability to work from EFCL’s office in Strathfield in Sydney’s inner west. Some travel to client sites will be required.

About you

This role will suit someone who has senior-level experience in service delivery or operations management in a social services, health, community, aged care or similar environment.

You will ideally possess the following core capabilities:

  • Designing and implementing systems and processes for service delivery
  • Resource planning and contract management to ensure delivery of agreed outcomes at agreed service levels and within budget
  • Being action oriented and accountable to achieve results in line with set timeframes
  • Courage in leadership to confront issues and risks
  • Strong communication and interpersonal skills and experience, together with the ability to advocate and influence stakeholders to achieve desired outcomes
  • Strong people management, coaching, mentoring and professional development of others
  • Ability to create effective and respectful relationships with members and other stakeholders of a religious congregation.
  • Appreciation for and alignment with the values of Catholic religious congregations

For a confidential discussion about this opportunity and to obtain a copy of the Position Description, please contact Anthony Spata at REACH Human Resources on 0402 210 055 or anthony@reachhr.com.au, using the subject line: Service Delivery Manager - Emerging Futures Collaborative Ltd. enquiry via EthicalJobs.

Only candidates with the right to work permanently in Australia may apply for this position.

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