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RAP Program Support Officer

Reconciliation Australia

As we celebrate our 20th anniversary, Reconciliation Australia – a national not for profit organisation committed to building a just, equitable, and reconciled nation – seeks a passionate customer service professional who can serve as the first point of contact for the growing RAP network.

A program that started with eight trailblazing organisations in 2006, today the RAP program is a network of over 1,100 organisations advancing reconciliation by building relationships, respect, and opportunities between Aboriginal and Torres Strait Islander communities and the broader community. Over the past five years, the program has grown at an annual rate of 25 percent and today we are poised to implement program adjustments to enhance our reach and impact.

The successful candidate will support the activities of the RAP Program and is the first point of contact for all public, phone and email enquiries.

You will have a strong customer service focus, ensuring the effective processing of RAPs and exemplary service delivery to our RAP partners.

The role involves managing the day-to-day communication and administrative functions of the program.

You must have:

  1. Strong customer service and liaison skills including high level written and oral communication with the ability to work effectively with a diverse range of people and the wider public.
  2. Well-developed computing skills encompassing word processing, data entry, spreadsheets and use of the internet.
  3. Extensive work experience in an administrative office environment. Prior experience within a not-for-profit environment would be highly regarded.
  4. Excellent organisational skills, including the ability to meet tight deadlines and prioritise work tasks in a fast paced office environment.
  5. Demonstrated ability to use initiative and work under limited supervision.
  6. An awareness and understanding of Aboriginal and Torres Strait Islander peoples, their cultures, and issues affecting them.


  1. Prior experience with Salesforce or other CRM systems.

Success and job satisfaction will come from your contribution to enhancing the impact of a unique program driving change across the nation.

Reconciliation Australia is committed to improving employment opportunities for all Australians especially Aboriginal and Torres Strait Islander peoples.

Working Rights: Applicants for this position should have valid working rights for Australia.

For recruitment and job specific information: please email jobs@reconciliation.org.au using the subject line: RAP Program Support Officer enquiry via EthicalJobs.

A position description is attached.

How to apply

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