The Manager Client Services is responsible for the development and ongoing day to day operational management of the Frontline Client Service Officers and Intake Officers.
Working with the Manager of Family and Relationship Services (FaRS) and the Manager of Mediation Services, this position will provide leadership in quality assurance, clinical governance, processes and systems.
The Manager Client Services will be a dynamic and empathetic leader who encompasses strength-based values ensuring front of house services are integrated, high quality, and meet all required standards of practice. This position requires a competent management skill set to develop and maintain a competent and positive working culture within the Client Services and Intake team.
- Tertiary qualifications in Social Sciences or other relevant areas.
- Eligibility for registration with AHPRA and/or other professional association, for example PACFA, ACA, AASW is essential.
- Minimum 2 years demonstrated experience in a leadership role within a health service.
- Demonstrated ability to engage clients in distress to identify their support needs, both in person and by telephone.
- Ability to demonstrate professional competence appropriate to screening and assessment of people experiencing family relationship issues.
- Demonstrated case management experience including all aspects of information recording, file administration, and liaison with service providers to deliver effective client services.
- Advanced level of administrative skills and experience in the use of IT databases and computer systems.
- Experience in provision of referral options for clients to access appropriate services.
- Knowledge of current theory and practice relating to family relationships and a demonstrated understanding of the relevance of domestic violence and child protection considerations when assessing a client’s needs.
- Demonstrated capacity to maintain confidentiality over sensitive client information and to contribute positively to a multi-disciplinary team environment.
- Experience in the provision of services to Indigenous and Culturally and Linguistically Diverse clients and a willingness to participate in cross-cultural training and events.
- Willingness to uphold RA-NT values, and to comply with workplace policy and Code of Conduct, and a commitment to ongoing professional development.
- First Aid Certificate or willingness to obtain within 3 months.
- Post Graduate qualifications in a relevant discipline, business or project management is highly desirable for this position.
- A satisfactory Northern Territory working with children check.
- A satisfactory national criminal history check.
- A commitment to our Safeguarding Children Practice and Behaviour Guidelines.
Benefits and Entitlements
- Relocation allowance (if applicable to the role).
- Relationships Australia NT provides support, supervision, professional development entitlements (of up to $3,000 per annum).
- There is also salary sacrificing options, generous annual leave and an annual wellbeing allowance.
Information for applicants
Applications must be limited to a one-page Cover Letter addressing Selection Criteria and include Resume and two Referees.
Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – includingAboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.
To discuss this position further please contact Jonathan on 8923 4999.
Applications will be processed as received.