The Program Support Officer (PSO) - Community Transport will be based in either Heathcote or Rochester. This casual role will cover staff leave and volunteer training days.

The Organisation

Proudly serving Australians since 1928, the Royal Flying Doctor Service provides emergency aeromedical and health care services for people in rural and remote regions across Australia.

The Position

The Flying Doctor Community Transport program is currently delivered in the central Victorian towns of Rochester and Heathcote. In 2022, the service is expanding to multiple locations across Victoria.

Responsible for assisting with the day-to-day operations related to the Flying Doctor Community Transport program throughout Victoria, this program plays an integral part to supporting RFDS Victoria’s vision to bring health care services to those who are otherwise unable to access them.

The PSO will support the Program Coordinator/s to deliver a quality service including volunteer, stakeholder and client liaison and will prioritise customer service and the provision of a person-centred service at all times, with the service receiving a high volume of calls for client bookings.

The PSO takes a detailed hands-on approach to operational coordination and is responsible for supporting the daily administration associated with the delivery of the service including accepting bookings for transport, scheduling transports in Traeger CT and being a point of contact for Volunteers when required.

The role will also assist with trip and travel logistics, team and stakeholder relationship support and finance processing to ensure effective and timely delivery of the service.

Assist Program Coordinator/s with training and onboarding of volunteer drivers including recruitment support, credentialing document preparation & storage, organising training details and organising uniforms.

Responsibilities

All aspects of administering the Flying Doctor Community Transport service including:

• Registering new clients
• Answering client phone calls and taking bookings
• Scheduling client trips
• Setting up rosters on scheduling platform
• Vehicle fleet management and servicing requirements

Qualifications and Experience

• Ability to manage multiple tasks and expectations of clients and volunteers
• Strong communication and interpersonal skills
• Strong initiative and drive with a view to continuously improve programs
• Well-developed problem solving skills
• Excellent attention to detail
• Enthusiasm, creativity, dedication and an open mind
• Committed to excellent customer service and the provision of a consumer-centered service
• Willingness to travel regularly, possibly across the state

Desirable

• Understanding of Home Care Package, My Aged Care, Social Support and NDIS
• Experience working with vulnerable and diverse populations

Please submit your resume and a cover letter outlining your suitability for the role and address the key selection criteria via the Apply Now button by COB 21/1/2022

Applications will be assessed as received and only applicants shortlisted for an interview will be contacted directly.

RFDS is committed to creating a diverse working environment and is proud to be an equal opportunity employer

PDPD