• Full-time Role based in Richmond
• Not for Profit with generous salary packaging

About the Organisation

Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aeromedical and allied health services for people in rural and remote Australia. We strive towards improving the health and wellbeing of our rural communities and believe in creating opportunities so all Victorians have the choice to access essential primary health care services.

About the role and you

RFDS Victoria are now accepting applications for an Administration Assistant to support the General Manager of Mobile Patient Care.

RFDS Victoria provides non-emergency patient transport service, known as Mobile Patient Care (MPC). This service is a quality, efficient and caring patient transport services for people who need to travel to hospital or to specialist care. We provide these services from our 13 bases located throughout Victoria and is supported by our aircraft at Essendon Airport.

The successful applicant will be expected to support the General Manager in relation to diary management, travel requirements and preparation for meetings as well as provide support the wider teams with general administrative duties.

A high degree of accuracy, responsibility and confidentiality is required in carrying out assigned duties. The incumbent must handle confidential information appropriately. A high level of time management skill is required, with the ability to prioritise competing deadlines.

This is a busy and varied role which requires someone with a flexible attitude. The role requires a self-starter, independent thinker with initiative. and someone with both excellent people and organisational skills.

Key duties and Responsibilities

• Act as gatekeeper for the General Manager
• Coordinate and manage all aspects associated with schedules, appointments and bookings for the General Manager
• Proactively manage both emails and letters received
• Support the GM to ensure timely submission of reports
• Prepare draft correspondence on a wide range of issues as required
• Project administration support as required
• Ensure invoices and credit card statements are lodged in a timely manner
• Assist with daily mail opening
• Perform work related errands
• Maintain and coordinate an effective filing system
• Follow up items approaching the due date
• Produce quality documents and manage the General Manager’s record keeping
• Co-ordinate relevant staff responses and/or input into projects, programs, reports, correspondence and corporate issues
• Prepare agendas and minutes of various internal and external meetings convened or attended by the General Manager
• Provide support to the Operational Management Team as required
• Manage departmental overflow phone calls

Key selection criteria

• Diary Management
• Excellent phone manner
• Excellent communication skills
• A high level of accuracy and confidentiality
• Ability to adapt to a changing workload
• Solid Microsoft Office skills including Teams
• Strong interpersonal & verbal communication skills
• Highly organised
• Friendly, open and enthusiastic disposition
• Discretion when working with sensitive, personal and confidential information
• Highly motivated, ethical and moral

You will be joining an energetic and dedicated team who are passionate about providing a high level of support towards the work of the Flying Doctor across Victoria. The successful applicant will be highly empathetic with exceptional interpersonal skills and will need to demonstrate the ability to work both autonomously and collaboratively with flexibility and initiative.

If this sounds like the right opportunity for you please submit your resume and a cover letter outlining your suitability for the role and address the key selection criteria via the "Apply Now" button.

Applications will be assessed and only applicants shortlisted for an interview will be contacted directly.

RFDS is committed to creating a diverse working environment and is proud to be an equal opportunity employer.

Position Description